Norton AntiSpam 2004

by Symantec

Product Features

• Filters unwanted email messages in any POP3-compliant email program
• Allowed List ensures that welcomed mail isn¿t flagged as spam
• Trusted Mode tags messages from those not on your Allowed List
• Blocked List classifies specific senders or Internet domains as spammers
• Integrates with Microsoft Outlook, Microsoft Outlook Express, and Eudora

Product Details

• Shipping Weight: 4.8 ounces
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B0000C8XYM
• Item model number: 10099566
• Date first available at Amazon.com: October 1, 2003
• Average Customer Review: 1.7 out of 5 stars  See all reviews (67 customer reviews)
• Amazon Best Sellers Rank: #14,152 in Software (See Top 100 in Software)
  • #10 in Software > Business & Office > Communication > E-mail > Security & Filtering
• Discontinued by manufacturer: Yes

Product Description

From the Manufacturer

Symantec’s Norton AntiSpam 2004 filters unwanted email out of your inbox. Its powerful filtering works on multiple levels to detect and flag unsolicited messages, while promptly delivering mail you want. Messages that have been flagged as spam can then be moved to your junk mail or trash folder. An easy-to-use slider lets you quickly choose low, medium, or high spam detection. You can turn your address book into an "allowed list" to prevent accidental spam tagging. The optional "trusted mode" accepts mail only from people on that list. Or use the "blocked list" to designate specific addresses or domains as spammers. Norton AntiSpam works with any POP3 email program, but you get extra benefits with the latest versions of Microsoft Outlook, Microsoft Outlook Express, and Eudora. With those programs, it automatically sets up a new spam filter, converts your address book to an "allowed list," and adds spam-fighting functions to their toolbars. With Microsoft Outlook, Norton AntiSpam can also check Hotmail and MSN Mail accounts. To make your online time more enjoyable, Norton AntiSpam even blocks pop-up and banner ads. Don’t spend your time wading through unwanted messages. Get Norton AntiSpam today and take control of your mailbox. Small office packs for five or 10 users are also available.

Product Description

Norton AntiSpam 2004 is a powerful mail-filtering system that stops those annoyig spam mails from using up valuable inbox space!

Customer Reviews

Most Helpful Customer Reviews

35 of 37 people found the following review helpful:

1.0 out of 5 stars Buggy software, truly pathetic technical support, October 27, 2003

By 

Press250 (Silicon Valley, CA) - See all my reviews

Amazon Verified Purchase

This review is from: Norton AntiSpam 2004 (CD-ROM)

I am a sophisticated user with 20 years of PC experience and a very clean and well maintained PC. When I encountered an error with Norton AntiSpam 2004 and Outlook XP I was quite rigorous about verifying the problem. I uninstalled and re-installed the software. I tried various configurations. In all, I spent more than six hours trying to resolve the error; I came to the determination that the error was a bug in Norton AntiSpam.

I documented my findings in meticulous detail and submitted the report to Symantec. I can honestly say that I have never encountered more pathetic technical support than Symantec. I submitted three separate reports, and each reply was a canned response with cut-and-paste solutions (literally, I could see the '>' characters showing that they were simply forwarding me solutions from other cases) that had nothing to do with the error I was reporting. Not only were they not helping to track down the bug, they were not even reading my reports (in one reply, they said this was a known problem with Outlook Express ... when I had clearly communicated that the problem was with Outlook XP). Furthermore, there is no mechanism for escalating the problem report. And phone support is $30 a pop.

I ordered Norton AntiSpam 2004 before the earlier reviews, all of which report bugs and troubles, were posted on Amazon. Hopefully my review and the others will save you the troubles of this buggy product, and save you from the awful Symantec tech support.

27 of 28 people found the following review helpful:

3.0 out of 5 stars Norton Antispam - the good and the bad, November 9, 2003

By A Customer

This review is from: Norton AntiSpam 2004 (CD-ROM)

This product has me in a quandary. On the one hand it provides the simplest, and probably the best, integration with existing email programs. It also does a fine job of filtering. Unfortunately, this is at the penalty of system overhead. Be prepared for quite some slow down in internet access for both Web browsing and email sending. It seems that even if you switch off the options for Add and pop-up blocking, the functions are still operating. Since installing, both my Email, Web browsing has slowed by around 50%. The documentation is also very poor making it difficult to understand what is really implemented and modified within your system. Symantec would do better to restrict the functionality to Email spam blocking and forget, or allow proper configuration, of the additional features

26 of 27 people found the following review helpful:

1.0 out of 5 stars Maybe they shipped it too soon?, October 14, 2003

By 

Jerry Nixon "Regular Guy" (Conifer, Co United States) - See all my reviews
(REAL NAME)   

This review is from: Norton AntiSpam 2004 (CD-ROM)

I needed a spam solution.

I had Outlook rules that helped a lot, but I was sick of the spam. That's why I got AntiSpam 2004. But AntiSpam 2004 is not a spam solution, at least not a good one.

It must be meant for people who get like 1 or 2 spam emails a week - and who don't mind manually deleting them, to boot.

The more spam I get the slower and the slower and the slower and the slower and the slower it runs. Adding emails to the spam list is painfully slow and I had to turn back on my Outlook rules because it missed so much spam.

I would guess that AntiSpam 2004 catches 70% of the spam I get.

It does not crash my machine, as some others have accounted, but it regularly is running at nearly 90% utilization making other programs run slowly, too. The more spam I get the slower and slower it seems to get.

I am afraid of what it will be like given another month - I have only been running it one month.

I was very disappointed, and when I wrote their tech support - no answer, unless I was interested in paying for the support. That's the problem with large companys who hide their contact info. I figured I had already paid too much.

Just in case you were wondering if my machine is junk, I am running on a 2Ghz w/1GB RAM. So, no excuse - shame on you Norton.

One final problem, and what motivated me to write their tech support (again, to no avail) is that the proxy that AntiSpam 2004 seems to employ makes Microsoft Front Page and Microsoft InterDev and Microsoft Visual Studio.NET no longer authenticate successfully. I have to disable AntiSpam (and reboot) before I can use either of those tools.

Problems problems problems, and the outlook is bleak.

Two words for you Symantec: Quality Assurance.

Two other words, also: Customer Service