Talkworks Pro 3.0

by Symantec

Product Details

• Shipping Weight: 1.9 pounds
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B00002JXFG
• Item model number: 12-00-02561
• Date first available at Amazon.com: April 15, 2003
• Average Customer Review: 2.3 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #16,659 in Software (See Top 100 in Software)
  • #14 in Software > Business & Office > Communication > Fax
• Discontinued by manufacturer: Yes

Customer Reviews

Most Helpful Customer Reviews

24 of 24 people found the following review helpful:

2.0 out of 5 stars Locks up Windows-98, May 1, 2000

By A Customer

This review is from: Talkworks Pro 3.0 (CD-ROM)

I am considering returning the product, if I can find another product that works better. The tool had locked up several times, forcing me to hit the power switch to reboot. The menu system doesn't give you the ability to tell the user that they selected an invalid option and to try again. The custom greatings are easy to do, but you can't reuse them. A greeting you record for one mailbox is not selectable for another mailbox. Also, I would rate the on-line help as so-so, and Symantec's web knowledgebase as worst than most.

26 of 27 people found the following review helpful:

1.0 out of 5 stars Deceptive and Does Not Work With Some Modems, July 14, 2000

By A Customer

This review is from: Talkworks Pro 3.0 (CD-ROM)

I downloaded the Talkworks program on a trial basis expecting it to compliment my WinFax program. I had been using WinFax for about two years and had an abundance of data compiled including receive logs, send logs and phonebook information. When the Talkworks download was complete the receive fax component would not work. I could receive calls and send faxes but could not receive faxes. After several frustrating hours, including a visit to the Symantec website, I tried to find a "free" support line that would enable me to talk to a live human being about my problem. I emailed the customer service address and was informed by return email that I could get support for $2.95/minute or $29.95 per incident. Since I was testing the product I thought that was a bit much. I sent another email and informed customer service that if I was not allowed to talk to a service technician free that I would uninstall the product and shop elsewhere. What I did't know was that if I uninstalled the Talkworks software that it would also uninstall the Winfax software and lose all of my data. When I finally talked to a service technician two days later after waiting for 30 minues he informed me that my 56K-PCI fax/modem was not compatable with the Talkworks software. He also informed me that my data would be lost if I uninstalled the program. Based on my experience with the Talkworks program and the degree of difficulty relative to a service technician I would rate the program at 0 stars.

14 of 14 people found the following review helpful:

1.0 out of 5 stars No attention to the details..., June 25, 2000

By 

David DSouza (Seattle, WA USA) - See all my reviews
(REAL NAME)   

This review is from: Talkworks Pro 3.0 (CD-ROM)

I've had Talk WorksPro 3.0 for a while now - even downloaded updates and info from the Symantec web site. But there are too many problems with this software. If you use TAPI (so you can use the modem from other apps), caller ID doesn't work. If you use the COM port directly, other apps can't use the modem. Too many people who call me get detected as "silent" and talkworks hangs up on them. Configuring the program is just difficult and time consuming - so many settigs to change yet can't get it to work properly. Talk works isn't the way to unify voice/fax and email...