Industry-leading remote control combined with remote management and file transfer capabilities helps quickly resolve helpdesk and server support issues * Use new Remote Management tools to quickly solve specific problems without the need for a full remote control session * New! pcAnywhere Command Queue can be used to send files folders and DOS commands to one or more computers * Symantec Packager provides the ability to create customized installation sets by choosing components to install default settings default host and remote objects and security options * New! Symantec Packager can deploy multiple applications to Windows NT/2000 Windows Server 2003 and XP machines for simultaneous deployment and installation