Moving from an Infrant/Netgear ReadyNas to the Synology Diskstation has been a real treat. The hardware supports some of the fastest read & write times you can achieve with a gigabit NAS device. Synology has obviously spent a lot of time and effort developing a browser-based DiskStation Management (DSM) operating system that is fast, intuitive, and beautifully designed. The DSM includes a number of applications which take the capability of the DSM far beyond mere network storage, and allow it to host blogs and wiki sites, share photos, and stream music to your mobile device (together with their free mobile applications, like DS Audio and DS Photo).
While I have run into a few technical difficulties with my DiskStation, most have been resolved quickly, or if not, are not problems that can truly be laid at the feet of Synology.
One problem I encountered was with the DiskStation's interaction with my UPS, the
APC Back-UPS RS (BR1000G). When the UPS would cycle between power and battery too often (e.g., when a laser printer on the same household circuit would warm up, print, and then go into power-saving), the DiskStation system log would indicate that the UPS had been disconnected from the DiskStation (i.e., it would claim that the USB cable had been "plugged out"), and would no longer allow access to the UPS settings without rebooting the DiskStation. After opening a support ticket with Synology, they indicated the problem was a known one on their end, and would be fixed in a future DSM firmware release.
One disturbing thing about my interaction with the Synology support staff was how quickly they requested I provide them with remote ROOT-LEVEL access to my device, to help them diagnose the problem. As do many other people, I use my network-attached backup devices to secure my most important digital content, including financial documents, medical records, and other personal information I don't want disseminated. While I appreciate the willingness of their support technicians to provide such a personal level of support, I am not at all comfortable with giving them ROOT-level access to all my files just to sort out a quirk in their UPS software.
None of the forgoing would cause me to deduct any stars from what should have been a five-star review, however.
------------THE REAL ISSUE------------
The real concern I have with this product, and any product released by Synology, is whether the functionality I enjoy now will be functionality that remains free into the future.
One of the software titles that comes bundled with the Synology is "Surveillance Station", a program that allows the DiskStation to record video from an attached network camera. While the ad copy for the DiskStations may discuss the maximum number of cameras each of the different models can accommodate, it may not make clear that, out-of-the-box, each Diskstation has a license to use only one camera. You simply can not connect more than one camera to the DiskStation without buying a license code for each additional camera. Why Synology would choose to intentionally cripple one of their software titles, and charge such an exorbitant ransom to enable it, escapes me.
The DS1511+ is capable of supporting up to 20 IP cameras. (The word "support" here is used generously, as many camera models are not fully "supported" -- with many you won't be able to record audio, or stream a live view to anything other than Internet Explorer with ActiveX plugins). As with every DiskStation, the DS1511+ only includes a license for 1 camera. To fully enable the 20 "supported" cameras, you would have to purchase 19 of the
Synology IP Camera License packs. Do the math (Amazon doesn't like people mentioning prices in their reviews), and you will discover:
THE LICENSING COST FOR THE CAMERA SOFTWARE WILL EXCEED THE COST OF THE (EXPENSIVE) DS1511+ HARDWARE!
According to the Synology moderators who locked (!) a discussion thread on this topic in their support forums:
"The ability to use 1 IP camera per DiskStation out of the box is for evaluation purposes and is not provided as a license key."
Therefore, the Surveillance Station software that they promote in their advertising copy is properly understood as an EVALUATION TRIAL COPY.
This came as a surprise to early adopters of Synology products, who previously enjoyed a copy of Surveillance Station that was unburdened by additional camera licensing requirements. Much to their surprise, a firmware update pushed out by Synology crippled the functionality of their software, and disabled any attached cameras that had previously functioned, except for one. Imagine how you would feel if you updated your Windows operating system, only to be told that now you owed Microsoft an additional $50 printer "license" fee for a device that previously functioned, and was now disabled.
Will Synology push out additional firmware updates in the future that disable additional components of their operating system? Will they begin charging a per-hard-drive "license" fee for their multi-bay units? Will the OS allow you to create up to 5 user accounts for free, but demand additional licensing fees for every user beyond these? If history is any indication, they might.
Not only have they done something similar in the past, but their admins will not guarantee that the software that works today will continue to work in the future without additional cost. Again quoting the same admin from the locked (!) thread in the Synology support forums:
"Majority of all features on the DiskStation Manager such as client access, or updates, at this time are free without any additional charges."
Make a careful note of his choice of language: AT THIS TIME.
The majority of the software features provided by Synology are free AT THIS TIME.
Be careful with those firmware updates - they're not downgradeable, and they may incur further licensing costs. Read the release notes very, very carefully.