Customer Reviews

Systems 300-FG-00009 Gatekeeper Pico Mobile Personal Security Server

5 star:		(0)
4 star:		(2)
3 star:		(2)
2 star:		(3)
1 star:		(12)

 

 

The documentation for this product is the most poorly written I have ever come across and I am a software tech support guy so I know a fair amount about what I am doing. After figuring out what the install guide was trying to get me to do, I got the thing installed but it wasn't working. I called tech support. The play this message saying that you are first in line for about 15 minutes then they let you leave a message and then you are kicked off. The trouble is that a.) they never call you back and b.) every time you call they play the "you are first in line" non-sense.

After two days I was able to get through to them. The tech support person barely spoke english but eventually concluded that my software was not up to date. She had me update the software and in the process my password became corrupted. There is no way that I forgot my password but when I try to do anything with Yoggie it says my password is invalid.

Now I can't get on the internet with Yoggie and the software it installed on my PC won't let me get online without the Yoggie. My computer is dead in the water and completely unable to do anything on the internet.

Do yourself a favor before you buy this product. Try calling their tech support number and see what happens. You don't need to take my word for it.

I really can not review the performance of this item since it always caused my computer to reboot constantly. I tried three times to install the product and it did seem to work until the next time I would reboot. The computer would then stay in a reboot loop until I would stop it, go into safe mode, and do the recovery to a preinstall.

Because of slow internet access and Yoggie stopping access to any site login page I've stopped using this expensive product. I've literally emailed back and forth with their tech support 51 times over 4 months. Other websites and professional reviewers have noted and I've seen myself that it will slow down your internet connection. Skype and things like that probably won't work after upgrading to Yoggie. These are the issues we've had with the product (this is using the most current 1.4.0 version of firmware)

1) device needs to be disabled to authenticate to any website. Yoggie will not let you into the login page of most websites, google docs, yahoo email, etc.

2) The device attempts to autoupdate itself for virus signatures and firmware. I've yet to see this work successfully. In the past several days the device has blocked all internet access while it was trying to do an autoupdate. We needed to disable the device, switch to corporate mode, and then have it try to update itself. It took 6 emails over 2 months to get this firmware updated. The reason we really wanted it updated was to take advantage of new features like whitelists so we could use netflix instant view, website authentication, etc. The firmware upgrade though does not solve these problems.

3) it will stop the processing of items like instant view movies from the internet on sites such as netflix.

4) tech support is inconsistant. One tech support stated there was no way for yoggie to manually update it's firmware, and mentioned this string of reboots to try to get it working. The next week, someone sent a file called yoggieupdater.exe which was supposed to do the update. Neither worked.

5) I'm really not confident that the device can keep your computer safe. You need to constantly disable the device for various reasons, and at that point your wide open to attack. And after the device is reenabled, it has no native ability to look for spyware or other malware installed on your PC, just to block new attacks.

6) Tech support will not acknowledge any of your concerns. Even when you look on major software review websites and see anyone who actually did a hands on review of the product had problems accessing things like email, and it's pretty much everyones opinion this is going on, the tech support people say "works fine for me", and then 6 months later release a patch which actually is supposed to fix the issue.

It seems like an underfunded company with a good idea, but simply can't afford the research to provide a good, reliable product. Instead they are simply looking for new features, regardless of how reliably it works.
The end of this is that I'm going to have to disable this product and buy something else. I'm by the way not a technical novice.

My Yoggies (I bought two) worked ok until they were about 6 months old. Then they started overheating to the point of non-functionability and causing the computer hang others refer to. The Yoggie updater sits and spins and you can't get online. The green "Updating" box sat on my screen for two days last week until I gave up and started the process of dealing with Yoggie support. My phone response was almost immediate, but the tech was unable to help me with what then became the common "invalid password" issue. Online techs did a better job of identifying the problem, but the solution never came. During three days of convoluted and repetitive processes, I was literally unable to use the computer online unless I uninstalled Yoggie. Then the techs would ask me to repeat a process and I'd have to install and go back and forth. This went on for three days until I finally gave up and uninstalled forever. Now I have two expensive Yoggies sitting idle while I install new Kaspersky software. The Yoggie techs don't seem proactive or aggressive enough and there seem to be inherent issues with Yoggie that need to be resolved before it can be relied on to be the only security measure used by owners. What started out as an exciting alternative turned into a disappointing and expensive experience. Now I'm fighting to get a refund.

I was given this product as a gift around 9 months ago and was astonished when I went to install it that is does not support 64 bit versions of windows vista and XP. I was under the impression that they marketed this towards as a semi "pro" security solution and it just seems ludicrous that they would not support the 64 bit versions of windows.

Fast forward another 9 months and they still have not released 64 bit driver support... Off to ebay for this expensive paperweight I guess.

I will be brief and to the point: This is total junk. After unsuccessful attempts at installation I called my computer expert. He tried to get it to work for days with no success. We finally gave up. Customer support is nonexistent. DO NOT BUY THIS PRODUCT.

Do NOT buy this product. It doesn't work and can really screw up your system. Stay away!!!!

the idea and versatility behind this product are great, but it ends there.
if you shut down your computer as i do, it must be unplugged via usb port, then plugged back in to reboot its own computer, then your computer recognizes it.
this is with the yoogie software properly installed! it also locks you out of your on-line connection during this time until it is reinstalled and rebooted. be sure to have easy access to the usb port you use this on, you'll be spending alot time there. Extremly Frustrating! the little speed gain i got from the yoggie versus conventional software products was quickly shadowed in the yoggie's boot up time. i run a dell labtop and xps 720 tower both running vista, and both have the same issues with this product. Also the anti-virus program is not compatible with vista, so the whole yoggie/pico package sits in the draw unused---free for the taking to someone i might not like.

I bought this product back in January 2009 and have had nothing but problems since. The internet connection is constantly stopped as the software either says it's detached or updating, neither of which are ever true. I have also lost several online job applications due to the pico stopping my internet connection at the worst possible moment. There are better products and software out there to speed up your computer and that's not too mention the fact that you only get a one year subscription to the service after which time you'll have to pay more money.

I am a PC tech. My shop got 1 of these to install on a customers' pc's. Installing it was not too bad, but the documentation was horrible. I'm used to installing many different devices daily, so I figured it out. Everything seemed to go ok, so I was done. Customer picked up thier pc. They called the next day. They cannot get online. They brought it in. I took a look at it in the shop, and sure enough, can't browse. Long story short, after all the usual troubleshooting, testing, reading online, I determined that this is a piece of junk. A total waste of time & money. Do yourself a favor & use a good old fashioned software security suite.