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Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture
 
 
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Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture [Paperback]

Jamshid Gharajedaghi (Author)
4.0 out of 5 stars  See all reviews (28 customer reviews)


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Paperback, May 24, 1999 --  
There is a newer edition of this item:
Systems Thinking, Third Edition: Managing Chaos and Complexity: A Platform for Designing Business Architecture Systems Thinking, Third Edition: Managing Chaos and Complexity: A Platform for Designing Business Architecture 4.0 out of 5 stars (28)
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Book Description

May 24, 1999 0750671637 978-0750671637
In a nutshell, this book is about systems. This book is written for those thinkers and practitioners who have come to realize that while the whole is becoming more and more interdependent parts display choice and behave independently, and that paradoxes are the most potent challenge of emergent realities.

With a practical orientation and yet a profound theoretical depth, the book offers an operational handle on the whole by introducing an elaborate scheme called iterative design. The iterative design explicitly recognizes that choice is at the heart of human development. Development is the capacity to choose; design is a vehicle for enhancement of choice and holistic thinking. 'Designers', in this book, seek to choose rather than predict the future. They try to understand rational, emotional, and cultural dimensions of choice and to produce a design that satisfies a multitude of functions. They learn how to use what they already know and also about how to learn what they need to know.




The imperative of interdependency, the necessity of reducing endless complexities, and the need to produce manageable simplicities require a different mode of thinking, a holistic frame of reference that would allow us to focus on the relevant issues and avoid the endless search for more details while drowning in proliferating information. While organizations as a whole are becoming more and more interdependent the parts display choice and behave independently. This is the dilemma this book tries to resolve. It is a unique, cutting edge work, with a practical orientation and yet a profound theoretical depth, which goes far beyond what is currently available.

Leading edge systems thinking and practice that goes far beyond what is currently available
It deals with the whole, both conceptually and practically, written in a reader-friendly style
Five real cases cited to demonstrate practical application of theories discussed


Editorial Reviews

Review

"This is an excellent addition to books written on Systems Thinking. It is practical and timely and can be used by a vast majority of professionals such as engineers, planners and managers. I recommend it very highly to practitioners and academics."
C. J. Khisty, Dept. of Civil Engineering, Illinois Institute of Technology

Book Description

Expanded and updated edition of a best selling classic that expands on developing all inclusive systems methodologies allowing for optimal business/organizational efficacy --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Paperback: 240 pages
  • Publisher: Butterworth-Heinemann (May 24, 1999)
  • Language: English
  • ISBN-10: 0750671637
  • ISBN-13: 978-0750671637
  • Product Dimensions: 9.3 x 5.9 x 0.7 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Best Sellers Rank: #630,950 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
36 of 37 people found the following review helpful
Format:Paperback
Gharajedaghi's 2nd edition has accomplished an incredible feat - he has successfully integrated and synthesized the systems dynamics of Forrester with the systems thinking and interactive design of Ackoff. Jamshid connects Holistic thinking, operational thinking, socio-cultural models/conceptions, and interactive design into a complementary whole. Our organization has learned and is using Jamshid's methodology and it is fundamentally changing the way in which we see the world and the organizations that will be able to compete in this new "flat" world.

If you're ready to escape the confines of linear thinking and classical science and management approaches to organizational problems, then this is your book. This book is written conceptually, not linearly, and challenges any reader who is used to over-simplified, mainstream books yet it is not an overly technical read that would be approachable only to high-level engineers and systems scientists. Those not having approached systems thinking before might be better off simultaneously working through Senge's Fifth Discipline and Ackoff's Best as primers. Be prepared to read it slowly and repeatedly - the ideas are profound when considered carefully and openly and might challenge many core assumptions.

Having met Jamshid on several occasions, I have found him to be one of the brighest men to grace our world with a significant contribution to share - he very well may have the current "best" answer to organizational design for our times. To dismiss him as simply an "Ackoff disciple" or another guru trying to sell his services is shortsighted. Linear, prescriptive books become best-sellers that catapult authors into 5-digit fee days - Jamshid's 2nd edition isn't the stuff of best-sellers, but rather for "best-thinkers."
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45 of 48 people found the following review helpful
By A Customer
Format:Paperback
I have been an incurable "process geek" since first reading Hammer and Champy's "Reengineering the Corporation" about a decade ago. However, despite practicing reengineering and process management since then, it has always felt like something was missing. Other popular business books have filled in some of the missing puzzle pieces but the picture has not been complete. Jamshid Gharajedaghi's "Systems Thinking" brings it all together in a coherent whole. It's as close as I've come to a "Grand Unified Theory" of management practice.

Gharajedaghi's book is paradoxical. It is in some ways a difficult read, being at times quite theoretical and always intellectually stimulating. Like many other readers have reported, I had to read the book several times to really understand it (I've read it five times over the past six months). On the other hand, the material is extremely logical, well laid out, and quite common sense. At one level it is almost depressing as it lays out the challenges of dealing with highly complex and even messy sociocultural systems. Yet, it presents a straightforward methodology for systems design, analysis and improvement that can seemingly be used for any sort of organization. The book has all the rigor a scientific and analytical person would insist upon; but, it presents the purposeful and sociocultural organization in such a holistic way that I'm sure most philosophers, psychologists and sociologists would be nodding their heads in approval throughout the journey. I'm sure Jamshid would not view these as paradoxes at all. I'm sure he'd view all of these apparently opposing tendencies as "two sides of the same coin."

Since reading the book, I've had a chance to begin applying the principles to two design efforts. Understanding systems has helped immensely, and I have just barely dipped my toes into these waters. I won't forget the process management tools. Not at all. As it turns out, however, process management is, as Gharajedaghi might say, "necessary but not sufficient" for business success.

For those interested in putting their management tools together in one extremely useful took kit, "Systems Thinking" is a great albeit challenging next step. I've recommended it to many, and I recommend it to you.

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37 of 40 people found the following review helpful
Format:Paperback
This is a book for people who want to know the why of systems theory and the how of systems practice. In addition to chapters on those two subjects, it also includes actual examples of organization designs the author and his colleagues have created with their clients. Imagine a theory expansive enough to guide the redesign of a nation, an organization, a work unit, a product, a service, or a process. This is what Gharajedaghi has done.

Gharajedaghi's contributions are particularly useful and challenging to practitioners of quality management. Systems practice (design) produces unique solutions to entire sets of problems that can't be solved one at a time. It produces solutions dependent on the context or situation rather than attempting to replicate "best practices" across settings. (Deming's admonition against copying holds true here.) Gharajedaghi emphasizes that function (what the organization, product, or process is supposed to do or produce), structure (the component parts or work groups and their relationships--what Gharajedaghi calls the architecture), and processes (for governance, engagement, learning, throughput, and conflict management) must be considered and designed simultaneously for compatability. Quality management practices address function and processes, but offer no guidance for structure.

The book is not an easy read: the concepts are substantive, and the theory is relatively complex. But the text is clear and the language spare, with few wasted words.

Gharajedaghi has contributed an important book, one to be read, re-read, studied, translated, tested, and challenged by those who would tackle the large and complex problems of social system organization and operation.

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Most Recent Customer Reviews
A Sad Collection of Rehashed Concepts
I am writing this as a true systems thinker. That is, I've devoted my entire academic life - over 30 years - to the study of systems concepts and their applications. Read more
Published 5 months ago by A Customer
A superb book got better!
It is rare that one can improve what is already a superb book, but Jamshid Gharajedaghi has managed to just do that in the third edition. I got it last night through Fed. Read more
Published 10 months ago by A. Nadim
Horrible book!
Okay, let me first say this book is crap! I am a senior in college and have had a 4.0 the entire time and all of a sudden get stuck with having to read this book in one of my... Read more
Published on January 26, 2010 by C. Ketter
An excellent practical guide for business practices...
I have had this book for quite a long time and have read it many times. Each time that I read it I come away with fresh ideas and views on how to apply systems thinking to... Read more
Published on May 7, 2009 by Yuri Kuzyk
Not up to expectations
I could not get the essence of this book. There is not a coherent framework, nor ideas are applied in a way that I would find useful. Read more
Published on October 10, 2008 by Alejandro Picos
A True Cipher Key To Business Design / Re-Engineering
This is one of the most important books written in the last 30 years. It is about moving beyond process, synthetic and analytical thinking as singular means of improving business. Read more
Published on May 14, 2008 by Timothy J. Roberts Inc.
Good presentation of the problem, but weak presentation of the...
Jamshid Gharajedaghi has presented a very nice introduction to a very difficult and complex problem. He has correctly identified the need for thinking about complex systems. Read more
Published on February 22, 2008 by Mark McDonald
One professor's take
I used this for a Ph.D. level course in Leadership Studies and can honestly say that, in almost three full decades of teaching, it was the worst mistake I have made in picking a... Read more
Published on December 2, 2007 by Tim H. Blessing
Don't be afraid,
This is really aimed at the reader who wishes to work on the transformation of whole organisations. Demonstrating the multi-dimensional relationships between organisational design,... Read more
Published on August 27, 2007 by Stephen Parry
Managing Chaos and Complexity: A Platform for Designing Business...
My company recommended that I read this book in advance of training session with the author. I scanned the entire book today. Some useful info.
Published on February 17, 2007 by p2k
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Inside This Book (learn more)
First Sentence:
The most stubborn habits which resist change with the greatest tenacity are those which worked well for a space of time and led to the practitioner being rewarded for those behaviors. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
uniminded system, multiminded system, purposeful members, mess formulation, interventional care, internal market environment, variable budgeting, internal market mechanism, idealized design, mess team, multidimensional scheme, nested network, throughput processes, purposeful systems, learning cells, delivery modules, output dimension, practice cells, machine mode, knowledge pool, target costing, social calculus, health delivery system, future implicit, membership network
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Oneida Nation, United States, Governing Body, Carrier Corporation, Control Board, Need Ratio, Scarcity Ratio, Butterworth Health System, Energy System, Managing Chaos, Business Defined, Canal Unit, Henry Ford, Stafford Beer, Salary Paid, The Changing Game
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