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Systems Thinking, Third Edition: Managing Chaos and Complexity: A Platform for Designing Business Architecture Paperback – June 29, 2011

ISBN-13: 978-0123859150 ISBN-10: 0123859158 Edition: 3rd

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Product Details

  • Paperback: 376 pages
  • Publisher: Morgan Kaufmann; 3 edition (June 29, 2011)
  • Language: English
  • ISBN-10: 0123859158
  • ISBN-13: 978-0123859150
  • Product Dimensions: 6 x 0.8 x 9 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #387,448 in Books (See Top 100 in Books)

Editorial Reviews

Review

Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems.-Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania

Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a company's strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B.-Bill Tiefel, President, Marriott Lodging

Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective.-William G. Poist, President and CEO, Commonwealth Energy System

"This volume on business management explores the development of complex systems and advocates for iterative design principles as a foundational philosophy for dealing with complex, chaotic systems. The volume discusses system theory and changes to traditional paradigms in light of emerging technologies and business methodologies and explores case studies from industry leaders that showcase these systems philosophies."--SciTech Book News

From the Back Cover

Systems Thinking

Managing Chaos and Complexity:

A Platform for Designing Business Architecture

Third Edition | Jamshid Gharajedaghi

Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems.

-Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania

In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity.

The current edition has been updated to include all new chapters on self-organizing systems, Holistic, Operational, and Design thinking. Gharajedaghi covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website to accompany the book is available at www.interactdesign.com.

Sponsoring clients of the five case studies in the book had this to say about Jamshid Gharajedaghi and his methodology:

Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a company's strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B.

-Bill Tiefel, President, Marriott Lodging

Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective.

-William G. Poist, President and CEO, Commonwealth Energy System

JAMSHID GHARAJEDAGHI, Managing Partner of INTERACT, The Institute for Interactive Management, has more than thirty five years of experience with the practice of systems methodology in design and the development of business architecture, planning, learning and control systems. He was formerly the Director of Research and Adjunct Professor of Systems Sciences at The Wharton School, University of Pennsylvania.


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Customer Reviews

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Most Helpful Customer Reviews

4 of 4 people found the following review helpful By Dr. Pejman Azarmina on December 18, 2012
Format: Paperback Verified Purchase
The least this book can do is to change your thinking paradigm. It's so full of wisdom and insight that it takes a while to absorb the essence of it. There are a few books on Systems Thinking out there, but this book is unique it its 30,000 feet view of the discipline. It combines system dynamics and systems design so beautifully that you can't distinguish between them. In my opinion, it's a must read for senior leaders, consultants and change agents all across the world.
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1 of 1 people found the following review helpful By Jovita Nsoh on February 26, 2013
Format: Paperback Verified Purchase
I will be brief with my review. Brief because this book forced me to think and introduces new paradigms in my routine. The key learning here is that as Engineers, we should always trade places with our customers and that we should adopt user-centric approaches to systems development.

The long narratives in the book could put the shortened attention reader to sleep and intimidate the weak at heart. But, there's a lot of wisdom hidden even in those sections. A second reading should reveal them.

His discussion of "Holon" and Multi-minded systems as the foundation for socio-cultural systems was a visionary one, and exposed one reality: That platforms such as Facebook and Twitter were possible even as far back as the 1960's if Engineers had changed their perspectives and embraced multi-mindedness as a design paradigm.

This book should be read alongside "The Ghost in the Machine (Arkana) by Arthur Koestler (Jun 5, 1990)".

Jovita Nsoh, CISM, CISSP, CITA-P
Senior Security Architect
Microsoft
Seattle, WA
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Format: Kindle Edition Verified Purchase
I'm relatively new to these concepts, and this book is challenging and exciting to me. For someone who hasn't spent much time considering these concepts, it will seem pretty revolutionary. I can't really compare it to any other literature on the topic, but I felt that it was a dense, high-level introduction to the topic, and I will likely read through it again and again (because I'm sure I'll discover more each time). This book is well written with easy-to-digest vocabulary, but the concepts are complex and should really make you think. Love it.
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1 of 2 people found the following review helpful By Igor Zaychik on March 24, 2013
Format: Paperback
This book provides an original view on society and business structure. Book is mostly a theoretical work and some ideas look desirable but unrealistic to implement. To some extent author tried to show a shape of future society. I'd say that complexity and practical use of the book go in opposite directions. Beginning looks pretty practical and complexity increased to the end.
As for critical review of this book I recommend to read an introduction to the book. It clearly explains the value of the book as nontraditional and original point of view.
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20 of 33 people found the following review helpful By A Customer on December 10, 2011
Format: Paperback
I am writing this as a true systems thinker. That is, I've devoted my entire academic life - over 30 years - to the study of systems concepts and their applications. And I've worked with business, corporate, and government leaders in bringing systems concepts to a wide range of organizations. Ackoff, Churchman and several of their contemporaries were my close friends. I cherish my them as true pioneers and as profound and practical thinkers. So I think I know what I'm talking about when I say that this is a disjoint rehash of systems concepts that borders on the incoherent. Each section is a pronouncement - not a compelling or clear presentation. The supposedly deep insights are superficial at best. You have to remember that Jamshid is an engineer - not a social scientist. His role at Wharton was largely administrative. When he gets into philosophical science areas - especially with complex aesthetic concepts like "beauty" and or epistemological ones "paradigm shift" - it makes one cringe. If you want an overview of the systems thought - read the original thinkers he lists and save yourself the pain of slogging through this mess.
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