Customer Reviews

TLC at Work: Training, Leading, Coaching All Types for Star Performance

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If you are responsible for training or developing other people, if you are in a leadership role or if you simply want to accelerate your career development, we recommend Donna Dunning's book as your personal study guide. The author utilizes her 20 plus years of experience in employee development to identify succinctly the five basic competencies everyone needs to succeed. Going a step deeper than the usual treatment, she recognizes that individuals who want to develop a particular competency may not understand what mastering that competency looks like. For example, what does "mindfulness" look like? Can you see mindfulness? Not really. But you can see the results of mindful behavior. Dunning focuses on identifying specific behaviors that demonstrate each competency so anyone who wants to develop a skill knows exactly what to do. Then she takes the process still further, identifying how personality types and preferences have an impact on the development of each of the five basic competencies. She shows facilitators how to work most effectively with each personality type to develop individuals to their full potential in a collaborative manner with the least amount of frustration and resistance.

Dunning has provided, in 'TLC at Work', an excellent framework for the coaching and development of individuals in the work place. Whether the goal is self improvement or assisting others to achieve their full potential, the tools and constructs set forth in this book can be used to gain a better understanding of work style preferences and how to leverage them to improve performance.
Donna has done an excellent job of identifying behaviors and traits that set star performers apart in the work place and distilling them into a concise five-competency model. This model maps easily to the one used in my organization making it easy to relate the competencies to the ones we are already supporting in our employees. That, in combination with the tools and tips for coaching and developing competencies in each of the MBTI types, make this book an excellent resource and one that I expect to use for a long time.
As always, Donna presents this information in a very readable and well laid out format. It's a fun read.

This is the first book I read about 16 personality types. Easy to read and it makes sense.

Written by certified human resource professional and award-winning author and consultant Donna Dunning, TLC At Work invests heavily in the concepts of the Myers-Briggs Type Indicator personality inventory and Dunning's twenty years of experience. "TLC" stands for "Training, Leading, and Coaching", in this excellent guide especially for human resource professionals and people seeking to improve their performance at work. Chapters address how to build relationships and establish credibility, rapport, and trust, how to facilitate development, enhancing the five basic workplace competencies of self-responsibility, communication, mindfulness, productivity, and proactivity, and more. Of especial interest is the recommendations for using coaching to help people who think and react in very different ways learn to balance and effectively fine-tune their gut responses to a given situation. A highly recommended and superbly useful guidebook; though intended for business use, its principles are also directly applicable to volunteers coordinating or managing smaller projects such as a community theater production or a charity drive.

A nice blend of theory and practice. Filled with practical down to earth tools that can be implemented easily. Myers-Briggs afficinados will find it immediately useful and so will those without a background in type because it's written so that a deep understanding of type is not required for value to be found.

One of the most powerful definitive works on what one needs to do when mentoring or helping others. Training, Leading and Coaching at Work answers the often raised questions about mentoring - a good idea in theory, but what do I actually do?

TLC at Work provides real situations and real responses that all can learn and put into immediate use in the workplace. This book should be required reading for all University Students no matter what field of study they are in. Used as a reference guide, it will help the professors understand the students and will help the students advance more quickly in their careers. A must read! TLC at Work will lead to people describing their workplace as one that supports a TLC attitude to the staff.