TQM: Text with Cases, Third Edition [Paperback]

John S Oakland (Author)

Book Description

Publication Date: June 28, 2003 | ISBN-10: 0750657405 | ISBN-13: 978-0750657402 | Edition: 3

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area

Editorial Reviews

Review

"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK

Book Description

The latest developments in the area from leading exponents of TQM.

See all Editorial Reviews

Product Details

• Paperback: 496 pages
• Publisher: Butterworth-Heinemann; 3 edition (June 28, 2003)
• Language: English
• ISBN-10: 0750657405
• ISBN-13: 978-0750657402
• Product Dimensions: 9.7 x 7.4 x 1 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #162,993 in Books (See Top 100 in Books)
  • #89 in Books > Business & Investing > Management & Leadership > Total Quality Management

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars The real leaders of quaility, January 11, 2009

By 

Stephen Parry "Author of Sense and Respond" (Lean Service Transformation Designer London) - See all my reviews
(REAL NAME)   

This review is from: TQM: Text with Cases, Third Edition (Paperback)

I came across the first edition of this book published many years ago. I found this the most useful and logical explanation of all the TQM tools and Methods. I guess the forerunner of Six Sigma, Lean and System thinking analysis tools.

Sets out quality policies, organizational requirements, flow charting, Pareto, cause and effect analysis, brain storming, QFD, SPC including SPC in services and non production areas, guidelines on the introduction of continuous improvement activities.

Anyone since the publication of this work by Oakland (1989) who claims to have originated these concepts and ideas or even transferred them to services, such as Six Sigma and some Systems thinkers are just spinning a marketing line, beware of over exaggerated claims.

Oakland and others were ahead of their time, many of their techniques were not fully utilized or understood by general management, who's only response was to create a 'quality' department... well they would wouldn't they as the only theory of management they had was that of mass production and functional specialization. Most of the Gurus of the TQM movement fought this battle and eventually lost, in the end we all lost as a result, probably 20 years of good management practice and opportunity. The world of management is even less educated about TQM today.

There is an old quote...'there is nothing more powerful than an Idea who's time has come' and I can add to that by saying...

there is nothing sadder than the waste in human endeavour for ideas waiting for their time to come.

I do hope that management education will improve, this should be compulsory reading for all MBA students.

3 of 4 people found the following review helpful:

5.0 out of 5 stars A Reference Book for TQM, May 3, 2002

By 

Ali Taghizadeh Herat (Iran) - See all my reviews

This review is from: TQM: Text with Cases, Second Edition (Contemporary Business Series) (Paperback)

I Teach Total Quality Management in Islamic Azad University of Iran. I use thise book for teaching. Thise book is a good reference for students.