This practical guide advises project and quality managers and engineers on the use of TQM tools and techniques in order to achieve success in any industry and organization. This edition provides guidance on establishing a common vision, developing a modern leadership, and improving teamwork.
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Learn how to apply the most up-to-date TQM techniques to any industry and any organization Now TOTAL QUALITY MANAGEMENT, the proven approach for achieving superior customer satisfaction, can be implemented easily and inexpensively by small, medium, and large companies in every field. The second edition of TQM Simplified uses a dynamic, proven, approach encompassing many improvements made over the past five years. The many aspects of TQM are synthesized into one broad-based, comprehensive, modern system that you can begin using today with a forward impetus for success. Focusing on practical processes with simple-to-use tools and techniques, this hands-on-manual contains many step-by-step methods for: Learning the basics of the TQM approach; Dealing with change; Establishing a TQM foundation in your organization; Building the TQM framework necessary for success; Implementing, reinstalling, or revitalizing TQM tailored to your specific organization; Developing modern leadership capable of taking your organization into the next century; Establishing a common focus in the organization; Involving your people in teams for effective decision making; Driving continuous improvements for productivity and quality improvements; Developing empowered people for a learning organization. You will find important new material on reengineering, metrics, and ISO-9000 Series Standards, plus helpful tools for problem solving, process and sytem improvement, decision making, conducting effective meetings, assessing organizational performance, and much more!
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Inside This Book
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First Sentence:
Many organizations use a Total Quality Management (TQM) approach to achieve supreme excellence. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
action process steps, basic improvement methodology, strategic quality objectives, detailed process diagram, best target values, organizationwide approach, satisfaction critique, organizationwide perspective, metric presentation, data collection chart, assessment report card, process performance indicators, total customer satisfaction, initial mission statement, continuous improvement system, continuous improvement cycle, selection grid, strategic quality planning, steering team, focus statement, disciplined methodology, selection matrix Key Phrases - Capitalized Phrases (CAPs): (learn more)
Malcolm Baldrige National Quality Award, House of Quality, United States, World War, Department of Defense, Item Owner, Tom Peters, Edwards Deming, Genichi Taguchi, James Harrington, Kaoru Ishikawa, Richard Shores New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Many organizations use a Total Quality Management (TQM) approach to achieve supreme excellence. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
action process steps, basic improvement methodology, strategic quality objectives, detailed process diagram, best target values, organizationwide approach, satisfaction critique, organizationwide perspective, metric presentation, data collection chart, assessment report card, process performance indicators, total customer satisfaction, initial mission statement, continuous improvement system, continuous improvement cycle, selection grid, strategic quality planning, steering team, focus statement, disciplined methodology, selection matrix Key Phrases - Capitalized Phrases (CAPs): (learn more)
Malcolm Baldrige National Quality Award, House of Quality, United States, World War, Department of Defense, Item Owner, Tom Peters, Edwards Deming, Genichi Taguchi, James Harrington, Kaoru Ishikawa, Richard Shores New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 41
books:
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- Total Quality Management by Paul T J James on 6 pages
- Marketing Imagination, New, Expanded Edition by Theodore M. Levitt on page 57, page 95, and Back Matter
- Total Quality Management (Report Series, No 963) by Barbara H. Peters on page 3, page 9, and Back Matter
- Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business by Philip B. Crosby on page 8, and Back Matter
- Essential Managers: Project Management (Essential Managers Series) by Andy Bruce in Front Matter, and Back Matter
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