Exploring the role of conflict in organisations, this book helps managers, employees, and organisations come to grips with all types of conflict. Conflict is discussed as a likely result of human interaction, and the key purpose of this program is to assist people in effectively and productively managing and taking advantage of these inevitable conflict situations. A self-contained training curriculum around which an entire organisational conflict management program can be built, this book is designed for use as a guide to harnessing and taking advantage of the enormous energy associated with conflict, and is loaded with activities designed to reinforce and build on the understandings developed and to provide plenty of opportunity to practice what has been learned. Activities can be used to facilitate formal training with individuals, in work groups, or for personal use.
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About the Author
David Cowan is the president of International Training and Development Associates. He lives in Wellington, Florida.
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5.0 out of 5 stars
Great resource!,
By Annie V (Burlington, VT) - See all my reviews
This review is from: Taking Charge of Organizational Conflict: A Guide to Managing Anger and Confrontation (Paperback)
This little book has proven to be an excellent resource. I teach conflict management to managers and graduate students and have found the material in this book to be simple, practical and theoretically sound.
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Inside This Book
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First Sentence:
While the primary ingredients in any conflict are the individuals involved, conflicts tend to spring from the same litany of sources for all people, and virtually every conflict begins with someone or something violating an individual's "comfort zone." Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
confrontive situations, managing confrontations, idea for elaborating, intrapersonal conflict, organizational conflict Key Phrases - Capitalized Phrases (CAPs): (learn more)
Group Work Circle, Stage Three Conflicts, Value Most New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
While the primary ingredients in any conflict are the individuals involved, conflicts tend to spring from the same litany of sources for all people, and virtually every conflict begins with someone or something violating an individual's "comfort zone." Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
confrontive situations, managing confrontations, idea for elaborating, intrapersonal conflict, organizational conflict Key Phrases - Capitalized Phrases (CAPs): (learn more)
Group Work Circle, Stage Three Conflicts, Value Most New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 1
book:
1
book
cites this book:
- Taking Charge of Organizational Conflict by David Cowan in Front Matter
- Successful Manager's Handbook: Develop Yourself, Coach Others by Susan H. Gebelein in Back Matter
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