Customer Reviews

Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service

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I agree. I'm in sales. The book is educational and entertaining. I heard about the contest too. All fans of Knock Your Socks Off Service should enter.

If you are looking for bite size stories that can be absorbed in a minute or less, this is a great book. Most are light-hearted and entertaining, though none will make you laugh out loud and some are pretty weak. However, with nearly 200 real stories covered, everyone will find a few that resonate with their own experiences.

This is a book for anyone whose business or job depends on above-and-beyond customer service. As technical account manager for enterprise software company NetIQ, customer service was my number one job, and I took heart from stories about taking off-hours calls when at first all I wanted was to spend the time with my family (see the story of Jeff Amland taking a call Thanksgiving evening to plow a driveway the same day when no one else would answer).

This book will have at least a few nuggets for everyone, but do not expect reading this book to lead you to any great paradigm shift.

Fabulous book. Great examples. Educational for all those in business as well as very entertaining. Heard that the authors are sponsoring an essay contest during June 1998 for all our good service experiences.