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Talk Less, Say More: Three Habits to Influence Others and Make Things Happen Hardcover – September 28, 2009


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Editorial Reviews

Review

"Talk Less, Say More has become an integral part of our sales training program. In today's manufacturing environment, our sales engineers must be able to quickly gain mind share of our customers, deliver the appropriate messages, and win new business. Talk Less, Say More provides the communication tools critical for success."
—Dana Fritz, Manager, Global Sales Training Rockwell Automation

"Talk Less, Say More is the answer to become an effective communicator. Connie's principles can be employed immediately to improve both your personal and business interactions."
Terry Bauer, Corporate Director of Sales Execution Reinhart FoodService

From the Inside Flap

Talk Less, Say More is a revolutionary guide to 21st-century communication skills to help you be more influential and make things happen in our distracted, attention-deficit affected world. It's full of specific tips and take-aways to ensure that you're fully heard, clearly understood, and will ignite positive action in any business or social situation.

You'll achieve more with less. Less wordiness. Less tune-out. Less frustration. You'll gain more time. More positive outcomes. More rewarding relationships.

Whether you're a business leader, emerging leader, or salesperson, you need to persuade others to succeed. This book will get you there. It will help you cut through distractions, demands, and information overload to get real results.

Author Connie Dieken coaches leaders to communicate with purpose. She'll help you instantly gain more power and influence while spending less time being tuned out.

With this book's fast-paced, no-nonsense style, you'll discover Connie's Connect-Convey-Convince® methodology. These three powerfully simple habits will help you:

  • CONNECT with anyone to instantly capture their undivided attention

  • CONVEY and nail information without overloading or confusing

  • CONVINCE anyone to take the action you want and feel good about it

Communication is the single greatest challenge in business today. Talk Less, Say More will help you reach your A-game in interpersonal communication, giving you more power to change minds and inspire remarkable results—while talking less.

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Product Details

  • Hardcover: 176 pages
  • Publisher: Wiley; 1 edition (September 28, 2009)
  • Language: English
  • ISBN-10: 0470500867
  • ISBN-13: 978-0470500866
  • Product Dimensions: 5.7 x 0.7 x 8.8 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (35 customer reviews)
  • Amazon Best Sellers Rank: #55,545 in Books (See Top 100 in Books)

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More About the Author

Think of Connie Dieken as Marshall Goldsmith in a dress. You'll discover an executive coach to the world's top brands who helps skyrocket senior leaders into superstars and transform them into the real deal.

On stage, you'll see Connie weave her leadership coaching adventures with ripped-from-the-headlines pop culture feats and flops. You'll experience a potent combination of insights, energy, humor and humility as she pinpoints precisely why some people rise to their highest potential -- and others fall short.

Prior to launching her coaching firm in 2000, Connie was a television producer and anchorwoman. She won six Emmy awards, a Telly award and was inducted into the Radio/Television Broadcasters Hall of Fame.

She's the author of the bestseller, "Talk Less, Say More: 3 Habits to Influence Others and Make Things Happen". The audio version, which she narrated, rocketed to #1 of all books in any genre on iTunes. It's a fast-paced, no-nonsense guide to help anyone become a more influential leader and communicator.

Connie is a weekly contributor to "The Huffington Post" and she's also been featured in "The Wall Street Journal", "USA Today", "CNBC", "The Los Angeles Times", "The Chicago Tribune", "Men's Health", "Women's Day" and "Crain's Business".

Customer Reviews

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Most Helpful Customer Reviews

156 of 169 people found the following review helpful By Brian Sharp on August 24, 2010
Format: Kindle Edition Verified Purchase
I do not think there are many people that will find this book useful. Most people will be in one of two camps:

1.) If you think about communication at all, probably nothing in this book will be new to you.
2.) If the information in this book *is* news to you, then its style will not be helpful to you.

The book is intentionally short and takes a very imperative tone. I read the whole thing in under 30 minutes. The problem is, with nuanced topics like communication, when you distill them down that far, you end up with recommendations like - I am not making these up, they are taken directly from the book:

"Be tolerant of different viewpoints"
"Contain the outbursts"
"Show respect"

Those are particularly egregious examples, but my point remains, as I read this book every page just felt blindingly obvious.

That would be fine, if the book were evocative and resonated. Plenty of books in this genre tell us what we already know but do so in an emotional way so that it really sticks, or speaks to us anew. Patrick Lencioni's "Five Dysfunctions of a Team" is a great example - the whole book is an evocative 'fable', a story, with well-developed characters that bring his points to life.

By contrast, Talk Less, Say More distills even the stories down. Here's an example, verbatim:

"Sharon learned the hard way that firing off an e-mail was not the right way to thank the vice president who interviewed her. The vice president chose another equally qualified applicant, in part because the other applicant took the time to send a handwritten thank-you note. Sharon lost the job by not noticing that the vice president valued a personal approach.
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8 of 8 people found the following review helpful By Glenn Simon Inc on January 27, 2011
Format: Audio CD
I listened to this book as an audio version. It was short and sweet and wrapped up in 3hrs time. The paper copy is only 176 pages, so either way you can blaze through it quickly. If you're expecting a new way to communicate, you won't find it here. Humans are constantly developing new technological methods to aid communication, but there still remains a divide between what we say and what is understood.

If you already 'know' all the techniques in this book, chances are you are not applying them consistently or correctly - otherwise why would you be looking for a 'better way' to communicate?

What you'll find in this book are the author's 3 Key Points: Connect, Convey and Convince. As well as some nice anecdotes along the way. This book serves as a succinct refresher as to which skills to employ for maximum results when seeking to make your point in a fast paced business world. I took several notes employing them in both my work and personal interactions for the week. I was impressed at how effective they were.

You'll absolutely be able to pluck out a couple of nuggets and apply them immediately to warrant the investment of buying this book. If you are looking for a book that expands upon different methods of communication in and out of the workplace, you may also like "Just Listen" by Mark Goulston or "Crucial Conversations" by Kerry Patterson.

Quick answer - Should you buy this book? Yes.
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16 of 19 people found the following review helpful By Larry Underwood on November 10, 2009
Format: Hardcover
Quite possibly, our society became programmed to provide way too much information, thanks to our institutions of higher learning (Rockford College, Class of '74); it always seemed the professors wanted us to be windbags, spewing out an inordinate amount of information, just to prove we really understood the material.

Nowadays, nobody wants to listen to complicated, long-winded disertations; they want to know (in 140 characters or less, if possible) what they need to know, quickly and concisely. They don't have the time or patience to listen to any rambling messages. Cut to the chase.

Clearly, Connie Dieken understands that; her advice is wonderfully concise, and certainly right on the money. It's perfect for the fast (and getting faster) paced world we live in, where everyone's hooked on Twitter or Facebook. Without a doubt, now more than ever, "less is more" for engaging others to receive your message.

You get the picture; now go buy the book: Talk Less, Say More: Three Habits to Influence Others and Make Things Happen
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10 of 11 people found the following review helpful By M. Kraft on October 15, 2009
Format: Hardcover
Talk Less, Say More gives valuable, real-world communications advice from a true communicator. I found this book to live up to its title, as it gets to the point clearly and quickly. If you have any contact with the public, or even with co-workers and clients, this will definitely help you get your points across with more impact.

MK
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5 of 5 people found the following review helpful By Hugh Mungous on October 17, 2010
Format: Hardcover Verified Purchase
This book is unique in that it delivers exactly what it promises...and more! Talk Less SAY MORE provides a meaningful blend of logical intuition and incisive observation coalescing into practical advice that most of us would benefit from and will find easy to implement. Connie Dieken's concepts are delivered concisely and without pretense, making the book an ideal 'coach on your desk' long after you have finished reading it.
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16 of 21 people found the following review helpful By Library Manager on March 4, 2010
Format: Hardcover
Talk Less Say More is a must-have title for any professional. In a world of instant gratification and information overload, you will learn how to:
-get people to listen AND take action - read an audience and adapt your delivery style -critique others -solicit honest feedback -and, so much more!
The information will help you transform more than your communication skills. The book offers concrete, practical methods to improve your personal leadership, credibility and eliminate "career-limiting behavior." Author, Connie Dieken is an authority on influential communication. With experience as an Emmy winning news anchor and talk-show host and CEO of onPoint Communication, she has represented more than 50 companies as their spokesperson including Intel, GE, Sealy and Goodyear.
V. Kocin
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