TalkSwitch 240vs 2 Lines 4 Analog/IP 12 IP Extension Small Business Phone System

by TalkSwitch

Product Details

• Product Dimensions: 14 x 9.5 x 4 inches ; 1 pounds
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000NH29FY
• Item model number: CT.TS001.124001.US
• Average Customer Review: 2.5 out of 5 stars  See all reviews (10 customer reviews)
• Date first available at Amazon.com: December 28, 2006

Product Description

The TalkSwitch 240vs is a full-featured PBX telephone system that includes everything you need to sound big, control your costs and stay connected everywhere. With capacity for 2 telephone lines, 4 analog/IP extensions, 12 pure IP extensions, and 10 remote extensions, the TalkSwitch 240vs is a small system with big features. The TalkSwitch 240vs includes sophisticated features that give you complete call control: voicemail, auto attendants, music on hold, ring groups and much more. Remote extensions keep you connected. Any phone, anywhere, can be a remote extension. Calls can be seamlessly transferred and screened. The TalkSwitch 240vs is easy to set up. Do it yourself or rely on a professional: TalkSwitch installation is fast and easy, so you save time and money. Plus, it's a snap to change settings, so you don't pay a technician every time you add or move an employee. Grow your own way. From 2 to 64 users per location, there¿s a TalkSwitch to fit every small business. TalkSwitch units come in different sizes with hybrid connections, so you choose your own mix of networks (traditional and/or VoIP) and phones (analog and/or IP). Phone freedom. TalkSwitch phones are tailor-made for the system. But unlike most phone systems, TalkSwitch doesn't tie you down to proprietary telephones. TalkSwitch works with any standard analog phone and selected IP phones.

Customer Reviews

Most Helpful Customer Reviews

20 of 22 people found the following review helpful:

2.0 out of 5 stars Good features. Horrible support, November 4, 2008

By 

Business Owner "skim" (California, USA) - See all my reviews

This review is from: TalkSwitch 240vs 2 Lines 4 Analog/IP 12 IP Extension Small Business Phone System (Office Product)

We did a good amount of research before deciding on this system for our small company. Despite the low entry price, the features are packed with all we needed including auto-attendant and ring group. We have not tested it with heavy calls yet, but it has been running smoothly so far.

The configuration utility was fairly easy to understand and straight-forward. Our initial setup did take a couple of hours but a lot of it was setting up each extension and the groups. No complaints there...

Now to the part that wasn't so good:

The documentation is horrible. Although the set up was easy, it was because I was able to figure out the feature and the various configuration tools. The documentation for the product (both online and included with the product) are very basic, such as where to plug in the phone and how to check voicemail; Anything more detailed means you are on your own.

Unfortunately it got even worse when I had to call into their support. I have been calling them for the past two days with no success only to get their "Tech Support Voicemail Box". Despite numerous messages I have yet to hear from them. I even went as far as to call their Sales line (where they pick up all the time), but was quickly told by the lady that I don't really have any other option but to keep trying, wait or figure it out on my own.

So would I recommend it? Maybe if you are looking for a low cost solution, but don't expect TalkSwitch to be there once you give them your money.

By the way, still waiting for them to call...

8 of 9 people found the following review helpful:

1.0 out of 5 stars Avoid a Talkswitch system, January 26, 2010

By 

AC "AC" (Pittsburgh, PA) - See all my reviews

This review is from: TalkSwitch 240vs 2 Lines 4 Analog/IP 12 IP Extension Small Business Phone System (Office Product)

I wish I had not purchased this product. Each software update [requested by support before they will help] frequently produced a more disruptive problem to office work flow. The updates have been frequent and never offered any notable new features, only problems. The last software update changed the clock settings resetting the open to closed mode during office hours. The system is relatively easy to program, but became unreliable, requiring frequent reboots to reset unexplainable problems. The VOIP partners are not competitive for small business pricing and complicated to set up accounts. Programming the talkswitch software VOIP settings was not straight forward with two different providers despite the clearly documented instruction. The first VOIP provider selected eventually was nixed from Talkswitch support making support a major problem. Another VOIP provider was working well until a software upgrade and stopped working. Talkswitch and the VOIP provider support were unable to find the problem for several months, blaming each other. Eventually after multiple phone calls, a technician suggested a minor software setting change to get it working again. Hence, the only useful feature of the unit being the VOIP savings was not worth the time wasted to keep them working. Pre-programmed VOIP hardware phone adapters from non-partner VOIP providers were easier and cheaper, but limited the number of usable phone lines. The exponential cost for expanding analog lines made the system near useless. The flip screens for the talkswitch TS80 phones all shorted out shortly after the first year of use. Talkswitch support does try to help but requires much of your own time to capture software diagnostic data to determine the problem. Dropped calls after transfers became problematic for a while that they could not solve, but the problem disappeared after another software update. After several thousand dollars wasted and lots of frustration, I replaced the system with a more traditional hardware based PBX/KSU telephone system. Back to good old reliability.TalkSwitch 240vs 2 Lines 4 Analog/IP 12 IP Extension Small Business Phone System

5 of 5 people found the following review helpful:

2.0 out of 5 stars Fails too often, September 3, 2010

By 

rustyredcab "rusty" (Chicago, IL) - See all my reviews

This review is from: TalkSwitch 240vs 2 Lines 4 Analog/IP 12 IP Extension Small Business Phone System (Office Product)

I have had four of these switches fail in eight years. Power to our space is protected well (we are tech people). No other systems have failed in those eight years anywhere in the building. "Repair" is $500 plus the cost and headache of returning the item to a Canadian company -- customs concerns, issues, and costs. Works great until it stops working all together.