In your volunteer or paid human service position, are you called upon to work with challenging topics on a short-term basis? Do you ever feel lost or confused about what you can actually accomplish in your interactions with families in crisis? This guide is for you--a realistic overview of how you can help and how to define your role. Includes a special section with ideas for doulas and other birth professionals. This guide is intended for use as a general guideline for interacting with families of terminally or critically ill children on a short-term basis. Volunteers in residential or hospital settings, hospital or crisis workers, and informal helpers such as friends will find this guide helpful. Includes a resource section as well as sections about: Developing Rapport, Active Listening Skills, Boundaries, Do's & Don'ts, Sharing Pain, Self-care, When a Baby Dies. This booklet is perfect for training sessions, for ongoing use as a quick reference, and can be viewed as a small primer in appropriate interaction skills.
