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Talking from 9 to 5: Women and Men at Work
 
 
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Talking from 9 to 5: Women and Men at Work [Paperback]

Deborah Tannen (Author)
3.6 out of 5 stars  See all reviews (27 customer reviews)

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Book Description

0380717832 978-0380717835 September 1, 1995 First Edition. first paperback

Your project went off without a hitch--but somebody else got the credit...You averted a crisis brilliantly--but no one noticed...You came to the meeting with a sensational idea--but it was ignored until someone else said the same thing...

HOW CAN YOU GET CREDIT & GET AHEAD?

In her extraordinary international bestseller, You Just Don't Understand, Deborah Tannen transformed forever the way we look at intimate relationships between women and men. Now she turns her keen ear and observant eye toward the workplace--where the ways in which men and women communicate can determine who gets heard, who gets ahead, and what gets done.

An instant classic, Talking From 9 to 5 brilliantly explains women's and men's conversational rituals--and the language barriers we unintentionally erect in the business world. It is a unique and invaluable guide to recognizing the verbal power games and miscommunications that cause good work to be underappreciated or go unnoticed--an essential tool for promoting more positive and productive professional relationships among men and women.


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Editorial Reviews

From Publishers Weekly

Tannen probes the way gender roles shape the ways men and women communicate in the workplace, and how these differences lead to misunderstandings.
Copyright 1995 Reed Business Information, Inc.

From Library Journal

Tannen (You Just Don't Understand, Morrow, 1990) describes differences in men's and women's public communication as found within the business setting. These differences appear to influence actual perceptions of worker skills and abilities. For example, women say "I'm sorry" without actually apologizing and tend to use an indirect manner of speech. These styles make women appear less confident, competent, and professional. However, women who learn to speak like men are accused of being aggressive and unfeminine. Written for the general reader, Tannen's work is entertaining and filled with illustrative conversations. It raises many issues of concern to working women, from knocking against the glass ceiling to dealing with sexual harassment. Unfortunately, Tannen's research has not yet suggested any linguistic solutions. Highly recommended for general public and academic libraries.
--Kathy Shimpock-Vieweg, O'Connor Cavanagh Lib., Phoenix
Copyright 1994 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Paperback: 368 pages
  • Publisher: William Morrow Paperbacks; First Edition. first paperback edition (September 1, 1995)
  • Language: English
  • ISBN-10: 0380717832
  • ISBN-13: 978-0380717835
  • Product Dimensions: 8 x 5.2 x 1 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (27 customer reviews)
  • Amazon Best Sellers Rank: #28,200 in Books (See Top 100 in Books)

More About the Author

Deborah Tannen is the acclaimed author of You Just Don't Understand, which was on the New York Times bestseller list for nearly four years including eight months as #1; the ten-week New York Times bestseller You're Wearing THAT?: Understanding Mothers and Daughters in Conversation; I Only Say This Because I Love You: Talking to Your Parents, Partner, Sibs and Kids When You're All Adults, which won the Books for a Better Life Award; Talking from 9 to 5: Women and Men at Work; That's Not What I Meant!; and many other books. A professor of linguistics at Georgetown University, she has written for and been featured in newspapers and magazines such as The New York Times, The Washington Post, USA Today, Time, and Newsweek. She appears frequently on TV and radio, including such shows as 20/20, The Oprah Winfrey Show, The Colbert Report, Nightline, Today, Good Morning America, and NPR's Morning Edition and All Things Considered. She is university professor and professor of linguistics at Georgetown University, and has been McGraw Distinguished Lecturer at Princeton University. She lives with her husband in the Washington, D.C., area.


 

Customer Reviews

27 Reviews
5 star:
 (9)
4 star:
 (7)
3 star:
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2 star:
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Average Customer Review
3.6 out of 5 stars (27 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

25 of 26 people found the following review helpful:
4.0 out of 5 stars A necessary read!, April 13, 2004
By 
This review is from: Talking from 9 to 5: Women and Men at Work (Paperback)
TALKING FROM 9 TO 5: WOMEN AND MEN AT WORK by Deborah Tannen is a book that everyone should read if he or she goes to work, anywhere. If you are a boss or have a boss, you should read this book (thank you Mom & Dad). If you work with other people, you should read this book. Now that I have stressed that, I will tell you more about the book's focus and the points Tannen makes very well. She is well known for her book, YOU JUST DON'T UNDERSTAND, which I have not read, but which is about how relationship problems come about due to differing communication styles between women and men ("Report" talk by men vs. "rapport" talk by women -- women talk "troubles talk" to build community, when men hear this, they are more than likely to feel that the problems need solving and will say what to do; this creates dissonance as the woman just wants to feel understood not "bossed" around, and the man can't understand why she's telling him problems if she doesn't want solutions). This book takes those issues to work and through many examples from her own research and others in sociolinguistics, anthropology and sociology, Tannen makes the point that different communication styles are problematic only when people don't understand them, that there is no "better" way to talk than another. Tannen made a fascinating point about communication styles and conversation rituals. She writes that people think they can tell when someone is lying to them, but research shows that really, people are not good at discerning this. In a similar way, we think we can tell if someone is confident and a good leader by the way they talk, but we can't. A woman, who raises the tone of her statements to sound like questions, who gives indirect orders and who seeks input before making decisions may often be assumed to be weaker than a man in a similar role, but her conversation rituals are not a true mark of who she is; they are the communication style that she was more likely than not socialized to use as a woman. Likewise, men are assumed to want the floor and command, when sometimes they would rather not take it. Tannen gives evidence on how difficult it is for women to be heard in meetings, and provides anthropological studies that show that as far back as age 3, boys listen to boys and girls listen to girls at play, but boys do not listen to girls, and may ignore and insult them when they pipe up to direct activities. This book is not a polemic against men or masculine styles. Tannen finds that most communication styles are appropriate in many instances. There is more than one way to get the job done, and sometimes, a masculine style is better than a feminine style, and sometimes the opposite is true, but she makes it very clear that a lack of that understanding can be detrimental to organizations because of erroneous assumptions made about people's abilities based on their conversational style. One of her overriding points, born out by her research, is that women tend to talk to build community and do nont like to stand out for accomplishments or for failures in a group. They will engage in ritual talk that seeks inclusion so as to maintain good feeling among the group, not because they are insecure and need to feel that no one dislikes them. Men, on the other hand, tend to engage in one-up talk, are more sensitive to being one down, and will take the lead to avoid being bested. (When a woman who is trying to build community is "one-upped" by a man who takes her ritualistic talk and her willingness to put herself down to create harmony, she feels "betrayed" by his spurning of her communal talk to take the upper hand. Who is "right?" Neither, but their reactions to the same conversation may be very different and in some cases, harmful to the organization.) This book really changed the way I think about organizational life, the assumptions that I draw, the way I have communicated with people who worked for me, and what I will strive to do in the future. Even if you don't read the whole thing, buy it and keep it around. The last chapter, "Who gets heard" is especially instructive, and the afterword is a great essay on the issue with justification for her methods and theories. I think this book would be perfect for anyone who reports to someone of the opposite gender or who is the boss of same. But because the standards for styles are not entirely gender based, I would, again, suggest this book to EVERYONE.
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15 of 16 people found the following review helpful:
5.0 out of 5 stars Excellent Discussion of the Cultural Differences of Language, August 16, 1999
By A Customer
This review is from: Talking from 9 to 5: Women and Men at Work (Paperback)
One of the most frequent criticisms I have heard of this work from my colleagues is, "So what do I do about it?", "How do I fix it?" Interesting enough to me, most of these comments were from men. Most of my female colleagues seemed more content to understand, appreciate and work within the differences. Deborah Tannen is careful not to show a preference for one style over another, and careful to respect both speaking modes. This approach can be very frustrating to anyone looking for a "How to" business book. This book is not about solutions any more than a book comparing the French and Spanish cultures is about solutions. It is about understanding linguistic/cultural differences. Those who understand will appreciate the "other's" language. Those who do not understand will keep on misunderstanding, wondering what is wrong and looking for a book that will tell them how to fix it. I regularly recommend this book to every business woman in one of my seminars. And, I recommend that they also buy copies for (a) their boss and (b) all of their subordinates . . . particularly if they are men.
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8 of 8 people found the following review helpful:
3.0 out of 5 stars Content is great... presentation lacking..., July 14, 1999
By A Customer
This review is from: Talking from 9 to 5: Women and Men at Work (Paperback)
Dr. Tannen has written several books detailing the effect of gender upon conversational style. This book, specifically, offers insights specific to the work place. The author cites research to substantiate her claims, but she does not bore the reader with scientific paradigms -- she speaks in a language we all can understand. The biggest problem with the book is that it does not seem to flow. Her theories need to be better articulated through the book, and she needs to spend more time making sure that everything does not run together. If you have not read "You just don't understand," and you have a choice between the two books, pick that one. It will give the same information in a more organized way.
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Inside This Book (learn more)
First Sentence:
Amy was a manager with a problem: She had just read a final report written by Donald, and she felt it was woefully inadequate. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
conversational rituals, ritual opposition, troubles talk
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, United States, Nancy Ainsworth-Vaughn, Bob Packwood, Deborah Tannen, Garry Edwards, Janet Holmes, Kunihiko Harada, Margaret Thatcher, Tom Sanders, Bee Girl, Donna Williams, Erving Goffman, Latin American, Meredith Johnson, Miss Gray, President Johnson, Sara Gray, Senator Mikulski, Supreme Court, Captain Barkalow
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