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Be wary about using your Tanita in a bathroom.
on May 22, 2008
Be wary of Tanita and their warranty claims. The product itself was decent, and fairly accurate, however Tanita is not a company that prides itself in customer service and product support. I used my scale in a normal bathroom environment, and after just 3 months you could see evaporation underneath the screen. I don't know if a gasket had a crack in it, or what the issue might have been, but the unit couldn't withstand the normal humidity of a bathroom. In fact, the unit was a good 20 feet from any active water, like a shower and tub.
I shipped the unit in, and without even so much as a courtesy call, the "customer service manager" returned my unit with a note that my warranty claim was refused, even though I had spoken to someone before about the issue, and said it would be replaced no problem. The customer service manager was nice enough, but said that even though it was well within the boundaries of his discretion, he was going to refuse the claim, because they refuse all like claims regarding evaporation. He even admitted that it happens fairly often.
His recommendation? Buy another Tanita, and not place it in the bathroom. Right.