Top critical review
607 people found this helpful
Good Product, GREAT but PUSHY Customer Service
on August 4, 2014
This is a very decent quality lamp at a reasonable price. But it is not the same as the Diasonic Lamp that is referenced in other reviews. They are almost identical, definitely made from the same blueprints or whatever. But this lamp is made in China. The Diasonic is made in Korea. The Diasonic, which I also own, feels a little brighter, particularly in the soft, yellow light strip. Which brings me to my other caveat. I had a Halogen lamp previously. This is nowhere near as bright as a Halogen lamp. However the bulb in my Halogen lamp burned out once every 18 months, and at $9 dollars a pop, was no longer worth the inconvenience or money it cost.
UPDATE: After I posted the above review, I was contacted by the company. They offered to pay for me to return the product and give me a full refund if I was not happy with it. I declined, because while the lamp is not ideal, it's fine for my purposes at the moment. They then asked me to change my review from 3 to 4 stars, which I also declined to do, since that sort of kills the whole legitimacy of the review process, though I would probably have given it 3.5 stars originally if that had been an option. But I should make clear that part of my criticism above is not of this specific product, but of LED lights in general, which based on what I've seen thus far, are simply not as bright as Halogens. But as far as LED lamps go, for the price especially, this is a very good lamp. And the company takes its customer service VERY seriously. Which means that if you're dissatisfied with it for any reason, they will do whatever it takes to make you happy. So it's really a risk free purchase.
UPDATE #2: January, 2015. Six months after purchasing this lamp, customer service contacted me again. They again thought I was so unhappy with this lamp based on my review that they offered me a full refund. BUT I AM NOT UNHAPPY WITH THIS LAMP JUST BECAUSE I DIDN'T GIVE IT A 5 STAR REVIEW. It's what I originally said - "a very decent quality lamp at a reasonable price." I like it. I plan to keep it. I may buy another one when the time comes. But in my opinion, it is not a 5 Star product. Unless the product somehow improves, I will not change my review, even if, in an attempt to bribe me, the seller offers to pay me to do so with a full refund (which they did), or offers me a $15 Amazon credit (which they did) in the explicit hope that I will increase the number of stars I gave the product. My review is simply designed to honestly share with other potential buyers what my thoughts on the product are so they can make an informed decision on whether to purchase it. I think that's the purpose of these reviews and I find the attempt by lots of manufacturers and sellers to subvert that intention to be EXTREMELY TROUBLESOME! If successful it will render ALL these reviews, which have been such a boon to consumers, completely meaningless and worthless. Now I totally appreciate how important these reviews and star ratings are when it comes to influencing what somebody buys and so there is clearly an incentive for sellers to do everything they can to get the best star ratings possible, sometimes through bribing, or begging, or pressuring, or manipulating the buyer. But I think a more effective, appropriate, and honest response would be to OFFER A BETTER PRODUCT.