Top critical review
21 people found this helpful
DO NOT BUY FROM eComElectronics
on April 4, 2012
I'm going to start with that I purchased this charger from a brick and mortar store a year ago while on a business trip and love it.
When my fiance started traveling a lot for work, I decided to get her one too, so I ordered it from Amazon.
Actually, I ordered it from eComElectronics, but it was "fulfilled by Amazon" and therein lies the problem.
The product arrived in a really small box- the kind that folds together and opens with the "pull here" tab.
I didn't think it was the charger because, as I stated earlier, I have purchased this product new before, and know what the packaging is supposed to look like.
It came in a white plastic bag that says NEW on it, but when I opened it, I could tell it was not.
The product was scratched from use, the cord was plugged into the unit and wrapped badly.
additionally, the cord maintenance wrap is missing along with the spare tip holder.
When I called Amazon to complain, the "customer service" representative told me that they could send me the one Amazon sells for an extra $50, or offer me a refund.
I took the refund.
Other reviewers had the same problem I did with other resellers, but I thought that the "Fulfilled by Amazon" stamp meant that Amazon stood buy the product.
I was wrong.
If you've read this far, thanks for listening to my rant; I hope I've saved you from the same frustration.
Lastly, it really is a good product, it's a shame Amazon and their partners are pulling a bait and switch with it.