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Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours 1st Edition
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There were some areas I wasn't really satisfied with though. Firstly the author is a bit of cheerleader for the product. I find that annoying in technical books. Another area of complaint is that the book isn't detailed enough. Rival books such as Snyder's Microsoft Dynamics CRM 2011 Step by Step have superior instructions and more detailed walk throughs on how to accomplish certain tasks. I prefer books that have a more hands on tutorial approach, otherwise I don't absorb the information
In summary then this book is a clear introduction to Dynamics CRM 2011, but only an overview. Most topics are only covered relatively briefly. If you want more detailed step by step instructions look elsewhere. Also this is definitely not a book for developers looking to extend CRM 2011.