Technical Support Essentials: Advice You Can Use to Succeed in Technical Support [Paperback]

Andrew Sanchez (Author)

Book Description

ISBN-10: 1430225475 | ISBN-13: 978-1430225478 | Publication Date: December 30, 2009 | Edition: 1st Edition.

This book will provide 101 pieces of advice on the topic of Technical Support. There is currently no concise manual for support people on how to treat customers, management, and colleagues. This book will deliver the advice, with actual examples, which the reader can use immediately to improve their technical support career. This book can also be read randomly and does not require cover to cover reading. It is a book that tech support departments will want for all their employees.

Editorial Reviews

About the Author

Andrew Sanchez started his technical support in the early 1990’s with different companies and is currently a Senior Principal Support Engineer at CA, Inc. During his 10+ years of experience he has worked issues, visited clients on escalations, trained and mentored colleagues in the US and abroad and seen products and support trends come and go. This invaluable experience is presented to you in a concise and easy to read format in "101 Pieces of Advice to Succeed in Technical Support". This book will provide value to the novice as well as the experienced in all the relevant areas of tech support such as colleagues, management and clients.

Product Details

• Paperback: 325 pages
• Publisher: Apress; 1st Edition. edition (December 30, 2009)
• Language: English
• ISBN-10: 1430225475
• ISBN-13: 978-1430225478
• Product Dimensions: 9.3 x 7.6 x 0.9 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Amazon Best Sellers Rank: #693,899 in Books (See Top 100 in Books)