Customer Reviews

Technologies and Methodologies for Evaluating Information Technology in Business

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Charles Davis has compiled a set of timely articles related to the evaluation of information technology (IT). This important contribution provides management insight into organizational effectiveness of IT. Practitioners and researchers alike will find this book useful given its breadth of coverage. Davis' book promotes effective management by introducing methods and technologies for organizational effectiveness, workflow analysis, and financial investment.

Dr. Davis has compiled a very compelling two-pronged approach for evaluating business information technology. Being a model-based practitioner, I appreciated Dr. Davis starting each section with a proposed evaluation model and following the model with case study results. Dr. Davis correctly identified the need for several interlocking models to adequately broach information technology evaluation.

As a software testing professional, I was especially interested in the Balanced Scorecard measurement framework. It underscores the importance of complete, well written requirements for the success of all IT development projects. By strong implication, the Balanced Scorecard underscores the importance of thorough testing of requirements before any detailed software planning is begun. Also by strong implication, the Balanced Scorecard underscores the importance of testability of requirements throughout the development lifecycle.