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Telecom For Dummies Paperback – March 24, 2006

14 customer reviews
ISBN-13: 978-0471770855 ISBN-10: 047177085X Edition: 1st

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Frequently Bought Together

Telecom For Dummies + The Essential Guide to Telecommunications (5th Edition) (Essential Guides (Prentice Hall)) + Newton's Telecom Dictionary: covering Telecommunications, The Internet, The Cloud, Cellular, The Internet of Things, Security, Wireless, Satellites, ... Voice, Data, Images, Apps and Video
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Editorial Reviews

From the Back Cover

New to telecom? Get the scoop on all the basics

Order, maintain, and troubleshoot telecom services from area codes to VoIP

So you're now in charge of all that telecommunications stuff? Don't panic — here's your secret weapon! This plain-English guide will fill you in on the products, services, maintenance procedures, and key players in the telecom world, help you choose the most economical solutions for your business, and make you look good to the boss.

Discover how to

  • Decide what your company needs
  • Analyze telecom carriers
  • Negotiate the best deal
  • Move phone numbers to another carrier
  • Order toll-free numbers
  • Recognize the causes of common problems

About the Author

Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years.

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Product Details

  • Paperback: 384 pages
  • Publisher: For Dummies; 1 edition (April 10, 2006)
  • Language: English
  • ISBN-10: 047177085X
  • ISBN-13: 978-0471770855
  • Product Dimensions: 7.4 x 0.8 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #274,210 in Books (See Top 100 in Books)

More About the Author

10 years ago, I wished that I could buy this book. I was the customer service manager of a long distance company and was suddenly responsible for troubleshooting phone problems, handling billing disputes, and training new employees on the basics of telecom. I wanted to refer my new employees, frustrated customers, and sales staff somewhere to answer their questions. Heck, I wished that someone could answer all of my questions too! Many years passed and I learned all of the bits and pieces of telecom from dedicated circuits to toll-free numbers, from provisioning to troubleshooting. I also grew to accept the fact that the book Telecom for Dummies wasn't going to magically appear on the bookstands for sale, so I wrote it myself.

Customer Reviews

Most Helpful Customer Reviews

Format: Paperback
So where was this book when I started working for Enron Broadband??? I could have used it... Telecom For Dummies by Stephen P. Olejniczak.

Contents:

Part 1 - The ABCs of Telecom Service: A Buyer's Scoop on Telecom; Making (And Living with) Telecom Decisions; Getting Around the Telecom Neighborhood

Part 2 - Reviewing Telecom Products and Prices: Understanding Dedicated Service Requirements; Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom; Getting the Non-Accountant's Guide to Your Phone Bill

Part 3 - Ordering and Setting Up Telecom Service: Ordering Regular Phone Lines and New Long-Distance Service; Ordering Dedicated Service; Ordering Toll-Free Service; Activating Your Dedicated Circuit and Toll-Free Numbers

Part 4 - Taking Care of Your Telecom System: Maintaining Your Telecom Services; Troubleshooting Switched Network Issues; Troubleshooting Your Dedicated Circuits

Part 5 - What's Hot (Or Just Geeky) in the Telecom World: Transferring Data, Not Just Voice Content; Riding The Internet Wave - VoIP

Part 6 - The Part Of Ten: Ten Acronyms and What They Really Mean; Ten Troublesome Telecom Traits to Avoid; Ten Places To Go for Hints and Help

Appendix - Making a Loopback Plug; Index

This is one of those Dummies titles that may sound a little strange at first, but quickly starts delivering the goods. The audience here is anyone who is responsible for maintaining the phone system in an organization. This could be a new technician just starting to learn the ropes, or a small business owner who needs something more than just one phone line to run their business.
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5 of 5 people found the following review helpful By Lloyd J. Quellette on December 8, 2007
Format: Paperback Verified Purchase
This book is an outstanding resource for non-telcom professionals specifically business consumers of telcom products. I am in the telecom biz (customer service) and bought the book because my company provided absolutely no training and I have found it an invaluable resource. I highly recommend for any consumer of telecom services or for those of us just starting out working in the telecom biz who need a basic understanding of the telecom biz.
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4 of 4 people found the following review helpful By TK on May 7, 2007
Format: Paperback
This is the guide to telecom I wish I had when I first started in the business. The very first "For Dummies" manual that I read cover to cover. Great for veteran Telecom expert as well as for a newbie in the business.
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3 of 3 people found the following review helpful By G. Citarella on August 14, 2009
Format: Paperback Verified Purchase
This book is flat out great. The author's humor and overall way of writing keeps you interested in the content all throughout the book. If you have basic to no telecom experience this book will walk you through step by step without being overally technical. Don't get me wrong, there is plenty of technical information in this book as well, but it is presented in such a manner that it almost doesn't seem so technical.

The only sections I skipped were the ones on Troubleshooting. Since that topic covered such a wide range of setups and configurations, I did want to spend the time on the "theory" behind it all now. I do see that section as an excellent reference if encountered with actual real world telecom problems in the future though.

Overall I would highly suggest this book if you require incite into the world of telecom for your job or your own business.
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3 of 3 people found the following review helpful By Taylor on March 1, 2013
Format: Paperback Verified Purchase
came in very handy when i moved from wireless sales to the landline side, selling voice and data. especially good for ISDN PRI, LD, and T-1 private line or Internet.
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2 of 2 people found the following review helpful By Amy on December 21, 2013
Format: Paperback Verified Purchase
I was fresh to the telecom business and this book got me up to speed fast! It stays by my desk in case i need to look something up,
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1 of 1 people found the following review helpful By Nathan Durman on February 23, 2014
Format: Paperback Verified Purchase
This book helps you with the in's and out's of telecom and explains them in layman's terms if you don't understand them.
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