This guide explains how to handle the complicated aspects of managing an organization's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. The book offers practical advice on such topics as effective telephone interaction with customers, creating an RFP (request for proposal), buying a telephone system, and setting up a hunt group in order to provide live coverage for important calls.
| |||||||||||||||
Book Description
Editorial Reviews
About the Author
Jane Laino is founder and CEO of Digby 4 Group, Inc., a New York City based professional services company that assists organisations in managing their telecommunications resources. Digby 4 is known for providing clients with a comfortable and comprehensive approach to the purchase and the management of telephone systems and services. Jane writes monthly tutorials for Teleconnect Magazine, a CMP Media, Inc, Publication
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
2.0 out of 5 stars
Very basic, basic stuff,
By Reader "cvrcak1" (Boca Raton, FL) - See all my reviews
This review is from: The Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources (Paperback)
I bought this book as a part of my graduate coursework in telecommunications field. I was truly disappointed with the book and suprised that it is even required for graduate school curriculum. The author in many cases is contradicting herself from one chapter to another. There are a couple of typing errors in the book too. The writing is poor. The information Ms. Laino is sharing with the public is nothing new for the people who have been in the industry for a while. I would recommend it only for the individuals who know absolutely nothing about telecommunications and need vary basic guidelines on how to manage Telecommunications systems and resources.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
First Sentence:
"Mom and Pop" telephone companies that still exist, particularly in rural areas. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
system maintenance company, station circuit boards, telecom equipment room, telephone system manufacturers, surround stuff, traditional local telephone company, switchboard consoles, telephone system vendor, switchboard attendant, telephone equipment room, business telephone systems, long distance contracts, new incoming call, telephone company business office, most telephone systems, automated attendant, call accounting system, combination trunks, high capacity circuit, office telephone system, billing increments, enabling callers, telecommunications expenses, voice mail greeting, long distance service provider Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Fax Server, The Telecom Tutorials, Bell South, Complete Outsourcer, Southwestern Bell, Voice Over Internet Protocol, Regional Bell Operating Companies, The Friendly Corner Deli New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
"Mom and Pop" telephone companies that still exist, particularly in rural areas. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
system maintenance company, station circuit boards, telecom equipment room, telephone system manufacturers, surround stuff, traditional local telephone company, switchboard consoles, telephone system vendor, switchboard attendant, telephone equipment room, business telephone systems, long distance contracts, new incoming call, telephone company business office, most telephone systems, automated attendant, call accounting system, combination trunks, high capacity circuit, office telephone system, billing increments, enabling callers, telecommunications expenses, voice mail greeting, long distance service provider Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Fax Server, The Telecom Tutorials, Bell South, Complete Outsourcer, Southwestern Bell, Voice Over Internet Protocol, Regional Bell Operating Companies, The Friendly Corner Deli New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 3
books:
- The Telecom Handbook by Jane Laino in Front Matter (1), and Front Matter (2)
- Project Management (Harvard Business Review Paperback Series) by Harvard Business Review on page 37
- What Happens by Robert Long on page 131
Books on Related Topics
(learn more)
|
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Listmania!
So You'd Like to...
Look for Similar Items by Category
- Books > Business & Investing > Management & Leadership > Management
- Books > Business & Investing > Skills > Communications
- Books > Computers & Technology > Business & Culture > Manager's Guides to Computing
- Books > Computers & Technology > Networking > Networks, Protocols & APIs
- Books > Professional & Technical > Engineering
