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Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates
 
 
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Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates [Paperback]

Michael Brosnan (Author), John Messina (Author)
2.6 out of 5 stars  See all reviews (5 customer reviews)

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Book Description

January 15, 2000
This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find the authors' suggestions useful, and yet uncomplicated to implement. After you have used their suggestions to identify possible errors or optimization opportunities, the book details what steps need to be taken to secure the associated recoveries or service changes, including contact and phone numbers. In addition, their contract negotiation tips could save your organization dollars up front by providing information you need at the bargaining table. This important tool is a must-have for all information technology professionals. ;

For anyone responsible for monitoring telecommunications-related expenses, this book is packed with invaluable tips on increasing efficiency, service, and support of telecom and IT while keeping costs in check. The authors teach how to audit bills, negotiate favorable contracts, and find the best (and cheapest) long distance carriers and vendors.

Frequently Bought Together

Customers buy this book with Telecom Management Crash Course : A Telecom Company Survival Guide (Crash Course) $34.95

Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates + Telecom Management Crash Course : A Telecom Company Survival Guide (Crash Course)


Editorial Reviews

About the Author

Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.

Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.


Product Details

  • Paperback: 293 pages
  • Publisher: CMP; 1 edition (January 15, 2000)
  • Language: English
  • ISBN-10: 1578200326
  • ISBN-13: 978-1578200320
  • Product Dimensions: 9 x 6.1 x 0.8 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 2.6 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #743,294 in Books (See Top 100 in Books)

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2.6 out of 5 stars (5 customer reviews)
 
 
 
 
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9 of 9 people found the following review helpful:
3.0 out of 5 stars Insufficient Information, December 28, 1999
By 
P. Tidwell (Dallas, TX USA) - See all my reviews
(REAL NAME)   
This review is from: Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates (Paperback)
If you are interested in the concept of reducing your telecommunications expenses this book is an excellent start. If you are interested in a career in telecommunication consulting reviewing telecom expense this is a very basic document. The content covers about 50% of the most common billing irregularities.

A better guide to telecommunications concepts and language is "The Essential Guide to Telecommunications" (Second Edition).

The authors point out that they are most familiar with Bell Atlantic and Ameritech CSRs (Customer Service Records). This limits the information made available in conveying the differences in format and content between ILECs.

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3 of 3 people found the following review helpful:
3.0 out of 5 stars Strother book is better, August 31, 2002
By 
This review is from: Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates (Paperback)
Brosnan and Messina write an excellent guide to managing costs for urban east coast businesses (i.e. New York). Much of their stuff is super-technical and a little impractical for the average telecom manager. And they don't say much about contract negotiation, RFPs, and wireless services (which can be fairly expensive nowadays).

For a much simpler perspective I suggest the book by S.C. Strother "Telecommunications Cost Management". It costs more than this book, but its well worth it. It is well-organized and more comprehensive. You get the feeling Brosnan and Messina are telecom lawyers, while Strother seems to be a telecom insider.

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1 of 1 people found the following review helpful:
1.0 out of 5 stars Very light on useful information, October 8, 2004
This review is from: Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates (Paperback)
This book mostly states the obvious. My job involves telecom and finances, and there's no useful material that helps me do my job better.
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Inside This Book (learn more)
First Sentence:
The Historical Perspective: The 1984 breakup of the Bell System separated AT&T from the Bell Operating Companies (RBOC's). Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
interoffice mileage, special service circuits, tariff library, serial number format, call accounting systems, central office connection, customer service record, terminating location, loop charge, bill auditing, telephone number format, incoming trunk, monthly recurring charge, leased line circuits, channel termination, premise extension, carrier tariffs, trunk service, originating location, toll fraud, access coordination, mileage charge, corridor service, private line service, termination charges
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Bell Atlantic, New York, Case Study, Intercity Telcom Svc, Direct Incoming Trunk, New Jersey, Pacific Bell, View Download, Bell System, Off Premise Extension, Price List, United States, Area of Coverage, Port Jersey Blvd, Telecommunications Expense Management, Audit Your Bills, Federal Communications Commission, Revised Page, Bell Operating Companies, Carrier Access Billing System, Channel Mileage, Main Street, Pricing Zone, Rate Zone, Resources Required
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