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Telecommunications Management Hardcover – August 5, 2004

ISBN-13: 978-1589396197 ISBN-10: 1589396197

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Product Details

  • Hardcover: 304 pages
  • Publisher: Virtualbookworm.com Publishing (August 5, 2004)
  • Language: English
  • ISBN-10: 1589396197
  • ISBN-13: 978-1589396197
  • Product Dimensions: 5.5 x 0.8 x 8.5 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (22 customer reviews)
  • Amazon Best Sellers Rank: #3,454,840 in Books (See Top 100 in Books)

Editorial Reviews

From the Publisher

An important resource covering every aspect regarding the subject of telecommunications from the history, through every critical business and managerial process, to the latest technologies driving the industry such as VoIP, ATM, Wireless, and Fiber. Mr. Jones with his extensive knowledge in the industry offers readers an opportunity for readers to understand today's major technical changes in telecommunications, and how to integrate them into an organization's telecom strategy.

From the Author

This book was written to educate as well as entertain. It was initially inspired by a telecom billing project which was so poorly managed that a service provider had to spend millions of dollars in unnecessary expenditures. The excessive costs were primarily due to inexperienced managers and lack of sustained technical leadership. With rampant competition in today's telco economy providers can not afford to not effectively train their leadership as well as their employees to meet the needs of the business. Their is nothing worse than watching a business spend 10 times more than what is necessary to do a job just because they did not know any better. Though it took a great deal of time to write this book over the past 2 years, I realized that their were many areas in a telecommunication providers business where processes could be streamlined, IT systems could be architected to ease integration concerns and most importantly their were many areas in a providers! organization that could be reorganized to provide tighter synergies and reduce costs. These organizations are many times accustomed to working as a monopoly. However due to regulation changes and competition, providers need to be able to respond to market and product changes quickly. Though taxing at times, It is my hope that the information provided in this book will be beneficial to telecommunication professionals everywhere. I spent a great deal of time making sure all aspects of the industry were covered in this book. From the managerial aspects of the business to the technology. I was able to draw on my many years of past professional challenges to come up with effective business stratigies to allow a provider to effectively compete. I sincerely hope this information educates students and experienced telecommunications professionals alike. Thanks for taking the time to read my work and I hope you find it beneficial for your organization.

Customer Reviews

4.1 out of 5 stars
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From OSS/BSS interactions, business processes, to GREAT telecom competitive strategies.
Mike L. Ogden
I would recommend anyone interested in the implementation details of CRM or Billing take a good look at this book.
James Newhouser
Very impressed with the authors knowledge of Telecom and the issues associated with the industry.
Gary Young

Most Helpful Customer Reviews

6 of 7 people found the following review helpful By R. Fleming on May 21, 2005
I was very disappointed with the content, layout, and quality of this book. I read dozens of very complimentary reviews on Amazon, reviews that I now question. The book is of poor quality - printing, graphics, backgrounds, shading, etc. It also appears this book was not professionally edited. Content is sophmoric at best. I must not be the only one who returned this book, it was shipped to me from the Amazon Returns Center. Go with a known author such as Stallings.
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7 of 9 people found the following review helpful By Brandon Ausman on February 24, 2005
I expected much more. As an experienced manager and technical professional, I was looking for a resource to extend my knowledge in the telecom space. That didn't happen. I ordered several telecom books at once and this was by far the weakest of the group. Mr. Jones appears to subscribe to the "throw everything against the wall and see what sticks" philosophy. He treats most of his many topics with just a few paragraphs. Those paragraphs have virtually no substance.

I'm also confused by the content decisions and organization of the book. The author attempts to cover everything from project management to technical architecture to implementation to the history of AT&T.

I really wanted this book to offer some value, but I cannot recommend it. If you know anything about management, information systems or telecom, the book will not add value. If you want a very high-level, abbreviated treatment of the subject, you may walk away with a very abbreviated understanding. I'm returning mine today.
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5 of 7 people found the following review helpful By Jim Kincaid on August 4, 2006
As one of the most influential books on telecom on the market, this book introduced me to the principles and practices of managing the telecommunications function within the modern enterprise. The book provides an introduction to the concepts and practices of managing modern business telecommunication resources, particularly as they relate to information technology and management of network resources. This book examines telecommunications from three different perspectives: the manager, the resource, and the implementer. It covers business strategies and stresses the importance of business ethics and ethical descision making. Something which I agree must be enforced from the top down in an organization. Leaders must be ethical in their decision making and not digress into chasing personal agendas vs. meeting the needs of the telecom business. Mr. Jones accurately portrays this concept in his book. If ethical leaders are not placed into the organizational infrastructure, utimately, the bottom line of an organization will be affected. True ethics is a relative term these days. But inappropriate conduct by someone in a leadership position can affect an organizations core. I agree with this concept whole heartedly. Mr.Jones has become a pioneer in this wonderful field. As a leader aspiring to do great things, his teachings have continued to help me in my own career. The information on billing, customer care, OSS, BSS, and telecom architecture is very informative. Also, the strategic concepts of planning provided some good insights as to the evolution of a integrated tehnological infrastructure. Excellent book!!
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5 of 7 people found the following review helpful By John Smith on June 9, 2006
I love telecommunications! It is powerful, and it empowers, with far reaching consequences. It has demonstrated the potential to transform society as we know it today. If you are new to the communications and information industry or simply want a good overview of telecommunications and what it takes to be a good telecom manager, this book is for you. Telecommunications Management gave me a blueprint on which I could build. The telecommunications landscape is vast, and for a newcomer, it can be difficult to navigate. This book provides you with a logical progression in gluing together all the pieces of the telecommunications puzzle. This book will help you to master the basic building blocks of key technologies, from the principles of telecommunications transmission and networking to the current and evolving nature of the Internet, broadband architecture, and optical networking, addressing both wired and wireless alternatives.
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5 of 7 people found the following review helpful By Gerald L. Lewson on August 6, 2006
I've read them all! From the books that explain the telecom network to the intro books showing how to connect a telecom circuit. Their are literally hundreds of these books out there on this subject. But, I finally ran across a book that explained the business and not just the network. The book started out by doing a good intro into telecom priciples and history. Then it went full boar and explained billing, customer care, disaster recovery, people management and then the network. Everything from A - Z. As a telecom architect I can appreciate the keen insights to the industry expressed in this book. It has helped me a great deal in my job as a telecom professional. Terrific guide.
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5 of 7 people found the following review helpful By J. Smith on January 24, 2005
Is it just me or has nobody else noticed the amount of grammar mistakes this book has. Don't get me wrong. The content of this book is excellent and is really helping my education of the telecommunications industry and history. However the book is so poor when it comes to grammar that it is sometimes hard to get through as you are having to constantly having to read sentences again to try and understand what the author is trying to say. I don't think anybody proof read this before sending it to publication. Other than that it is great and if you can stand what I mention above, worth purchasing for sure.
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