Customer Reviews

Telemergency Pro-Elite 700E with Wireless Help Pendant

5 star:		(6)
4 star:		(11)
3 star:		(3)
2 star:		(3)
1 star:		(9)

 

 

I have purchased 4 of these over the last 5 years or so, and they are just what every senior who lives alone or disabled person should have. They are a bit challanging to get set up and recorded (recommend some help on that if you are technologically challenged and have trouble remembering which remote works what tv, etc) but once set up it is a life saver for sure. My Dad used it and fell down outside in the cold putting bird seed in the feeders and he pressed the buttom which he wore around his neck, as you should, and it sent the machine dialing out and I got to him within minutes. He could have frozen... and another time he couldn't get up out of the tub and reached it and got me again. IT DOES NOT NEED a constant monitoring by some company bleeding your wallet dry month after month. You can program fire dept, EMS, or just start calling the kids one by one til someone picks up and punches in the code to stop it from dialing...and then you can do a speak talk with the person if they are in ear shot of the unit, tho you need to do some dry runs on this part so you don't forget the code or the how to do it process. These are cheaper now than when I first bought one for Dad, then one for Mom, who still wears it. I then bought for mother-in-law, and aunts, etc. When I get old, I will get one. Pendant batteries last a very long time, years...so long as you don't use it all the time. You will get the false alarm once in awhile, (when they roll on the pendant in the nite) but that just means it is working and instills confidence in the unit.

Just buy it and you won't regret it.

I care for an elderly parent in home, and needed something to alert me in case they fell or needed assistance while in another part of the house. I had hoped this device would be the solution. My plan was to program it to call my cell phone if my parent ever pressed the pendant alert button.

There were a number of problems from the start. First, the unit was difficult to program. It took several steps -- switching power on and off, speakers on and off, and so forth -- and it balked when I tried to enter the forwarding number. The touch tones just wouldn't register in the base unit. It took several attempts to get the number entered.

Second there were two buttons on the pendant -- one for alert, one to cancel the alert. I would prefer only one button on an alert pendant, so the feeble or elderly won't be needlessly confused or accidentally press the wrong button and think help is coming when it isn't, or accidentally cancel a help call before it is made.

Third the pendant range was very short. It wasn't comforting to think the person wearing it could easily get out of range and the alert button be useless. I found it only worked reliably when the pendant was in the same room as the base unit.

Fourth is the "off hook" behavior of the system. It would be easier if the unit would simply pick up and play a few beeps and the alert message over the phone if someone happens to be using the extension. Instead, the unit tries to make the calls anyway. You get alerted, yes, with a bunch of attempted calls and touch tone sounds, but I think it could have been done better.

I just didn't find it trustworthy enough to use. I sent it back, and opted instead for a low-tech (and much cheaper) simple pendant alarm that's activated by a pull on a string. The only downside to it -- which is true of the Telemergency 700C too -- is that it isn't waterproof and can't be worn or used in the shower. But that's what we're going with until someone comes up with a more reliable and trustworthy and well thought out product.

Update: We decided the against the pendant alarm too, since it might not operate if it gets wet. Instead we bought a Fox 40 whistle and lanyard like the Fox 40 Classic CMG with Breakaway Lanyard (Cushioned Mouth Guard). It's pealess so it works even when wet, and it's 115 decibels loud.

I purchased this item for my mother in law who at age 82 still lives on her own and can probably out work me. But, She recently developed a heart problem and needed to be able to get help even if she was "mowing the yard". Programming is a bit tricky but not impossible. The first unit I purchased made terrible howling noises while just sitting there. My dear Mother in Law said it was OK she would just turn the TV up louder because it reminded her that it was watching out for her! I returned it..LOL..and got her another one that does'nt howl except a little occaionally. The range of the pendant..The Most Important Part of The System is still a bit of a mystery. The ad says it has a 150' range, while the instructions say it has a 100' range? Anyway she normally only wanders about 50' from the house and it seems to work fine from there. For the money it is a good buy and works as promised. Plus the added security she feels she has while at home alone is priceless!

i am a medical supply retailer ,& i have sold about 7 of these units.
They are very reliable,easy to program.you can just program one tel #.
to ring your care givers cell phone in the middle of the night,& ofcourse
by turning the 911 switch on the paramedics will also respond.
I like this unit better than the gurdian alert which only calls the
911.the pendant is too big & heavy i understand its a two way radio.
so buttom line is if you dont want the paramedic to be your first response
then get the teleemergency pro 700c.
There is no monthly fee.
drawback is not being waterproof.

We had to return this because the necklace was too sensitive. My elderly mother wore it around her house to do chores, and the police were called twice by the Telemergency, unbeknownst to her until they showed up on her doorstep. I think the necklace kept flipping over and hitting against her skin. They need to make it so that you have to give it a hard press before it starts the dialing process.

This product does work. I know because my mother activated it by accident and was surprised when the National Guard, Fire Department and State Police arrived. It was difficult to program and my sister and I agonized over the manual when we set it up for our mother. We didn't want to to alarm the world. Well a year has gone by and a GREEN led is showing that the battery is low. GREEN means bad, RED means okay.... huh? Anyway the useless manual does not explain how to take apart the pendant to replace the 12 volt alkaline battery. It tells how to how replace the 9 volt battery backup which is incredibly obvious. I pried the unit apart just to the point of breaking it and backed off in fear of watching some spring or gizmo shoot across the room. I can see the battery lurking in the bowels of the pendant... so close yet so unreachable. Anyone have some ideas? we have a call in to the manufacturer.

I bought one for my mother. Seems well made, appears to function perfectly. BUT, my mother damaged the remote with water. I've emailed the company THREE times requesting information about ordering a replacement pendant and I've never received any kind of reply.

I would not recommend this product to anyone, due to an absolute lack of response to a customer request.

I agree with D.Stevens comment about the Telemergency Feel Secure 700. I purchased one about 5 years ago! There has not been even one malfunction from the unit in all that time! And yes, it has been used over 5 times by my 97 year old father with minor to major emergencies! It has truly allowed all parties involved to have near total "peace of mind"! Thanks Telemergency!

Works well. I did not need all of the features. Programing instructions somewhat confusing.

I purchased this emergency dialer for my aging mother. The instructions were very clear and straight forward unless you are a pea brain while easy enough to see unless you wear coke bottle glasses and read them by candle light. The unit functions very well and can dial more numbers than you will ever need to program into it. I gave the unit 5 stars for its simplicity of programming and it is a good bargain. I would rather be notified personally by a device rather than depend on a "service" to pick up and also avoid extra cost of the monthly service. The Life Line is made by Philips and in all my years of dealing with electronic equipment, I always avoid ANYTHING made by Philips.