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3 Reviews
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5.0 out of 5 stars
A real road map to great customer service
If every organization would simply follow the techniques, ideas and suggestions presented in this book their customer service would dramatically improve. This is a must read for everyone involved with customers.
Published 11 months ago by starfish
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2 of 3 people found the following review helpful:
3.0 out of 5 stars
Telephone Courtesy & Customer Service
Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.
Published on August 9, 2007 by Kathy L. Jackson
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2 of 3 people found the following review helpful:
3.0 out of 5 stars
Telephone Courtesy & Customer Service,
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Amazon Verified Purchase(What's this?)
This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.
5.0 out of 5 stars
A real road map to great customer service,
This review is from: Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty Minute Series) (Paperback)
If every organization would simply follow the techniques, ideas and suggestions presented in this book their customer service would dramatically improve. This is a must read for everyone involved with customers.
0 of 5 people found the following review helpful:
5.0 out of 5 stars
Book,
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This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Seller sent book in excellent time frame and the books was in excellent condition. I would recommend this seller. I would buy from this seller again.
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Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty Minute Series) by Lloyd Finch (Paperback - December 16, 2009)
$14.95 $10.98
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