This volume offers to help businesses make sense of the changes in the local phone service market. When is it appropriate to change carriers - if ever? Which carrier should you choose? What service monitoring is best? The book guides the reader in asking the right questions and deciphering the answers. Most businesses now have competing local carriers offering significant savings, but before making a change businesses must also compare service features and reliability. The accompanying disk includes a report for proposal (RFP) and an implementation checklist, ready for readers to use for their own business needs.



