Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide assists readers with making cold calls, warm calls, and referral calls, helping them plan and execute openings to create interesting dialogue; ask key questions; develop persuasive presentation techniques; work within the No Call Law parameters; leave effective and enticing voicemails that get results; get past screeners and get quality referrals; find hot leads; and create callback scripts that close the sale.
Telephone Sales For Dummies®
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Book Description
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Editorial Reviews
From the Back Cover
Increase your sales and income with proven tactics and strategy
Your no-nonsense guide to selling and generating leads by phone
Want to be persuasive on the phone? This hands-on, interactive guide is packed with proven techniques for becoming a champion telephone salesperson. You'll see how to make pre-call plans, conquer your sales call fears, prepare a winning script, ask the right questions, overcome objections, and prospect your way to success.
Discover how to:
- Make cold, warm, and referral calls
- Get past screeners
- Orchestrate a successful close
- Understand the "Do Not Call" law
About the Author
Dirk Zeller specializes in training and coaching sales people and speaks regularly at industry events. He is the author of the bestselling Success As a Real Estate Agent For Dummies.
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More About the Author
Dirk Zeller has been a Real Estate Agent, Investor, Coach and Speaker for more than 20 years. He is one of the most published Authors with over 500 articles published to his credit, along with six books; all of which have hit industry best seller lists. Three of his books are for the famous Dummies® series.
Time Management for Dummies®
The Champion Real Estate Agent
Success as a Real Estate Agent for Dummies®
The Champion Real Estate Team
Telephone Sales for Dummies®
Your 1st Year in Real Estate
In 2009, Dirk and his company Real Estate Champions, had 41 of their current, past and mentor coaching clients on the Wall Street Journal's Top 100 Agents and Top 100 Teams list.
Time Management for Dummies®
The Champion Real Estate Agent
Success as a Real Estate Agent for Dummies®
The Champion Real Estate Team
Telephone Sales for Dummies®
Your 1st Year in Real Estate
In 2009, Dirk and his company Real Estate Champions, had 41 of their current, past and mentor coaching clients on the Wall Street Journal's Top 100 Agents and Top 100 Teams list.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
5.0 out of 5 stars
Telephone Sales for Dummies,
By
This review is from: Telephone Sales For Dummies (Paperback)
This book is great for the salesperson who might be having trouble picking up the phone. I purchased this book after speaking to Dirk at the NAR conference in November, and so glad I did. The book is filled with tips, scripts and anecdote's to help you move through the fear of picking up the phone. (Nobody likes rejection, right?) Thanks Dirk for another great book.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
Thank You Dirk Again,
By
This review is from: Telephone Sales For Dummies (Paperback)
I picked up this book at the Real Estate Convention in Las Vegas. Being a Realtor I thought that calling was an aveune we could no longer use,but after reading Telephone Sales for Dummies I have found a new way to prospect. This book covers all the bases and has helped me in my business many times over.. This is a must read.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Telephone Sales for Dummies,
By
This review is from: Telephone Sales For Dummies (Paperback)
Easy read! There is nothing new under the sun but this book brings it all together in an easy to read, organized format. Do exactly what it says and be rich! Thanks Dirk.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
(learn more)
increasing your sales, successful close, overcoming objections, ten phrases, behavioral selling, call aversion, telephone salespeople, telephone salesperson, behavioral style, sales script Key Phrases - Capitalized Phrases (CAPs): (learn more)
Staying Motivated, The High, Investing Your Time Wisely, The Part of Tens, Opening Your Sales Call, Selling the Way Your Customer Wants, Prospecting Your Way, Exploding Your Earnings, Four Probabilities of Success, Getting Past the Gatekeeper, Executing Powerful Presentations, Telephone-Sales Pro, Brave New World, Sales Champions, Calling All Sales Professionals, The Laws of Telesales Land, High Dominant, Conquering Sales Call Aversion, Wave By Rich Tennant, High Compliants, High Steady, Telemarketing Sales Rules Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
increasing your sales, successful close, overcoming objections, ten phrases, behavioral selling, call aversion, telephone salespeople, telephone salesperson, behavioral style, sales script Key Phrases - Capitalized Phrases (CAPs): (learn more)
Staying Motivated, The High, Investing Your Time Wisely, The Part of Tens, Opening Your Sales Call, Selling the Way Your Customer Wants, Prospecting Your Way, Exploding Your Earnings, Four Probabilities of Success, Getting Past the Gatekeeper, Executing Powerful Presentations, Telephone-Sales Pro, Brave New World, Sales Champions, Calling All Sales Professionals, The Laws of Telesales Land, High Dominant, Conquering Sales Call Aversion, Wave By Rich Tennant, High Compliants, High Steady, Telemarketing Sales Rules Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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