A vital reference tool for anyone who represents an organization on the telephone.
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Most Helpful Customer Reviews
25 of 26 people found the following review helpful:
4.0 out of 5 stars
Bottom-line should and should not,
By Lanie Whitlock (Dallas, Texas) - See all my reviews
This review is from: Telephone Skills From A to Z (A Fifty-Minute Series Book) (Paperback)
I just happened to work for a company one day and noticed this book while sitting at the reception desk. I browsed through the first few pages and before I realized, I was more than 1/2 way through it. 'Telephone Skills...' describes typical senarios that could occur and unfortunately do from time to time. It's filled with realistic situations and gives positive, and at times, humorous solutions. I think 'Telephone Skills...' is necessary in any environment- professional/social/and casual. I will recommend my 3 nieces (14,13 & 7 -ages) read this. Ask any parent with children- the phone rings, they run to answer it. I think this book is so informally written that even a child can read and understand it's meaning of being "good natured" polite even when it's someelse fault. On the other hand, it's packed with common sense techniques that make you wonder, why businesses are requesting seminars. Go figure! Now go on- buy it!
12 of 13 people found the following review helpful:
5.0 out of 5 stars
Great refresher for "experts"; great teaching for novices,
By A Customer
This review is from: Telephone Skills From A to Z (A Fifty-Minute Series Book) (Paperback)
I found this book to be a great refresher tool for the "expert" in any company as well as a great teaching tool for the entry level business person. Easy reading and comprehension. Fifty minutes packed with power!
6 of 9 people found the following review helpful:
1.0 out of 5 stars
what about,
By A Customer
This review is from: Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Series) (Paperback)
The book is a very quick read. If your looking to just pass the time away I would definetly read this book. If your interested in learning something and taking it to the workplace I would choose another book. When I read a book I like to transfer the learning from the book to the workplace and with this book when I was finished I was unable to transfer my learning. Most of the skills I read about were common sense. I was hoping for something a little more "meaty".
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