Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success [Paperback]

David Dee (Author), Diana Bryan (Illustrator)

Book Description

ISBN-10: 0850132266 | ISBN-13: 978-0850132267 | Publication Date: March 1994

interesting book!

Product Details

• Paperback: 172 pages
• Publisher: Dartnell Corp (March 1994)
• Language: English
• ISBN-10: 0850132266
• ISBN-13: 978-0850132267
• Product Dimensions: 8.3 x 5.5 x 0.4 inches
• Shipping Weight: 7.2 ounces
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #3,816,636 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

5 of 7 people found the following review helpful:

5.0 out of 5 stars Fantastic for companies that need training on phone etiqutte, July 16, 1998

By A Customer

This review is from: Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success (Paperback)

If your deparment or organization deals with different types of customers, this book is great. It has tips you can actually use in a call center enviroment. No fluffy stuff and no bull. Useful information that can be applied to almost every call. It's a great book to buy for all employees who will be dealing with internal and external customers over the phone.

5.0 out of 5 stars My favorite for a decade and a half, February 28, 2008

By 

Quinn McGrath "Just some guy" (Portland, OR USA) - See all my reviews

This review is from: Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success (Paperback)

I worked at a fledgeling Internet Service Provider in the mid-90's. This was the first book my boss gave me. It was honestly the best primer I had for business and customer service EVER. If any part of your business involves dealing with the customer over the phone OR in person, this book is fantastic. I swear I'm not a plug review. I don't know the authors. I don't even think it's in print anymore. It really *is* my favorite book. I'm about to buy the last 10 copies I can find for the big company I currently work for. They're going to complain about not being able to get it in bulk, but them's the breaks. It's my favorite.