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2 Reviews
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5 of 7 people found the following review helpful:
5.0 out of 5 stars
Fantastic for companies that need training on phone etiqutte,
By A Customer
This review is from: Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success (Paperback)
If your deparment or organization deals with different types of customers, this book is great. It has tips you can actually use in a call center enviroment. No fluffy stuff and no bull. Useful information that can be applied to almost every call. It's a great book to buy for all employees who will be dealing with internal and external customers over the phone.
5.0 out of 5 stars
My favorite for a decade and a half,
By Quinn McGrath "Just some guy" (Portland, OR USA) - See all my reviews
This review is from: Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success (Paperback)
I worked at a fledgeling Internet Service Provider in the mid-90's. This was the first book my boss gave me. It was honestly the best primer I had for business and customer service EVER. If any part of your business involves dealing with the customer over the phone OR in person, this book is fantastic. I swear I'm not a plug review. I don't know the authors. I don't even think it's in print anymore. It really *is* my favorite book. I'm about to buy the last 10 copies I can find for the big company I currently work for. They're going to complain about not being able to get it in bulk, but them's the breaks. It's my favorite.
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Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success by David Dee (Paperback - Mar. 1994)
Used & New from: $0.01
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