The Telephone Troubleshooting Desk Reference describes the eleven most common problems that cause service interruptions. It's a handy guide written for technicians and now modified for use by the general public. It features anecdotes, flow charts, easy to read text, and step-by-step instructions to help resolve most problems. It can save the reader time, money, and frustration while getting service restored expeditiously.
Book Description
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Editorial Reviews
Review
"...I just finished reading your book and have one thing to say... it's about time!" "I hope that all customers and test personnel get a chance to read this." -- Angel Feliciano, Vice President of the Communications Workers of America, Local 1101
"Finally, a book that answers the most common questions about telephones and telephone service. An essential reference book for both consumers and technicians, that is well written and easy to understand. Everyone should have a copy of this book." -- Beverly Copeland, Syndicated Newspaper Columnist & Host, Public Access Cable TV Show: The Beverly Copeland Report
"Loved the book [Telephone Desk Reference]. It is amazing how many times I've wanted to throw the phone into the wall, but now I might be able to resolve the situation and intercept such violent temptations." -- A. Jardine, NH
"Finally, a book that answers the most common questions about telephones and telephone service. An essential reference book for both consumers and technicians, that is well written and easy to understand. Everyone should have a copy of this book." -- Beverly Copeland, Syndicated Newspaper Columnist & Host, Public Access Cable TV Show: The Beverly Copeland Report
"Loved the book [Telephone Desk Reference]. It is amazing how many times I've wanted to throw the phone into the wall, but now I might be able to resolve the situation and intercept such violent temptations." -- A. Jardine, NH
About the Author
C. Jonathan Lewis is a veteran of twenty-seven years in the phone business, starting his career at New York Telephone in 1971. In addition to his duties at NY Telephone, Mr. Lewis attended the College of Aeronautics at night and acquired his General Radiotelephone Operator's License (GROL). It is granted by the Federal Communications Commission and is formerly known as a First Class FCC License. It qualifies one to operate, service and oversee radio and television station equipment, airport and ship radars, radios, etc. In June 1996, Mr. Lewis was assigned to the Manhattan Market Area Center (The MAC), a modernized version of the Switching Control Center. In the summer of 1997, Nynex merged with Bell Atlantic. The combined company serves the northeastern seaboard of the United States from Maine south to Virginia. During his time with the phone company, Mr. Lewis earned qualification on the following systems: AT&T #1ESS Electronic Switching System; AT&T #1AESS Electr! ! onic Switching System; AT&T/Lucent Technologies' #5ESS Electronic Switching System; Lucent Technologies' PINNACLE ACD/MIS (Automatic Call Distribution/Management Information System); Lucent Technologies' SMDR (Special Message Detail Recording).
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
The Telephone Trouble Shooting Desk Reference,
By A Customer
This review is from: The Telephone Troubleshooting Desk Reference (Paperback)
I found this book to be a great reference tool to keep handy near the phone. It includes various tests that you can try if your phone is not working. The language is user-friendly and anyone can use it to trouble shoot phone problems before they call their telephone company and end up losing a work day. I strongly recommend this book for every household and even as a quick reference for telephone technicians.
4.0 out of 5 stars
Telephone Troubleshooting Desk Reference review,
By
This review is from: The Telephone Troubleshooting Desk Reference (Paperback)
This book appeared to be highly recommended from quite a range of people on the web, so I took a chance for $5.00 and it was worth it.
It's a very simplified troubleshooting reference that doesn't get bogged down with technical jargon. Very good references to real world situations that any telephone user could experience at any given time. This book should help out an everyday phone user that is having problems as well as help out a technical support representative working for a communications company. All situations are explained and laid out quite well - it helps customers understand why the phone company may ask such odd questions as "what time of the day was the call placed?" and that they aren't just asking those things to be a bother - they really do want to get things fixed on their end. Overall - a good book for a good price and it's an easy read. Hardly any time invested in reading it - it moves quick and is pretty interesting for a troubleshooting reference guide!!
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