Customer Reviews

The Telephone Troubleshooting Desk Reference

5 star:		(1)
4 star:		(1)
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I found this book to be a great reference tool to keep handy near the phone. It includes various tests that you can try if your phone is not working. The language is user-friendly and anyone can use it to trouble shoot phone problems before they call their telephone company and end up losing a work day. I strongly recommend this book for every household and even as a quick reference for telephone technicians.

This book appeared to be highly recommended from quite a range of people on the web, so I took a chance for $5.00 and it was worth it.
It's a very simplified troubleshooting reference that doesn't get bogged down with technical jargon.
Very good references to real world situations that any telephone user could experience at any given time.
This book should help out an everyday phone user that is having problems as well as help out a technical support representative working for a communications company. All situations are explained and laid out quite well - it helps customers understand why the phone company may ask such odd questions as "what time of the day was the call placed?" and that they aren't just asking those things to be a bother - they really do want to get things fixed on their end.
Overall - a good book for a good price and it's an easy read. Hardly any time invested in reading it - it moves quick and is pretty interesting for a troubleshooting reference guide!!