Covers the basics of telephone systems and services, which are presented in a way that the average non-technical businessperson can understand. Jane Laino focuses on the functional and practical side of telephony rather than on the technical minutiae that most people don't need to know.
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Book Description
Editorial Reviews
About the Author
Jane is President of New York City's DIgby 4 Group, Inc. DIgby 4 helps clients to manage telecommunications resources. Visit their website is at www.digby4.com
--This text refers to an alternate Paperback edition.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
1.0 out of 5 stars
Very basic and good only for the neophyte.,
By "kentcal" (St. Petersburg, FL) - See all my reviews
This review is from: The Telephony Book - Understanding Systems and Services (Paperback)
If you are seeking a book that will explain the inner workings of telephone systems at the engineering level, keep looking.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
"Mr. Watson. Come Here. I need you." ... AND, SO IT BEGAN ...,
By
This review is from: The Telecom Handbook (Paperback)
It can be argued that the telephone is still the most important communications device on the face of the earth. All of this cannot be denied, despite the increasing ubiquity of desktop computers and e-mail. Author Jane Laino's has done an outstanding job of telling the movers and shakers of industry that they need not worry about continuing to do business solely with the telephone, while they regulate the computer functions to their assistants.
Laino begins this 4th edition of the book by defining PBX as the term most used for business telephone systems. Next, the author identifies some of the areas organizations go wrong in identifying their requirements, which is followed by a suggested approach for doing well. Then, she discerns the ACD or Automatic Call Distributor as a specialized type of PBX. Laino continues by presenting Voice Mail and the Automated Attendant together, because they are always almost the functions of the same system. In addition, the author describes call accounting as a tool to help organizations manage and control telecommunications expenses. She then provides you with an overview of what's happening in the telecom industry now, which may provide a basis for where things are likely to go. Laino next refers to the use of a touchtone telephone to request information from a computer database. This known as Interactive Voice Response or IVR. Also, according to Laino, "if your organization does not have a LAN, you may still implement most of the capabilities described in this book on a separate PC." The author then reminds you that the terms outside lines, circuits and network services, all refer to the same thing. Next, she presents you with some things to ponder, which relate to telecommunications transmission. Laino then covers the physical transmission medium called cable, which is fundamental to telecommunications systems and services. Then, the author provides you with an understanding of the different types of companies that make up the continually changing telecommunications industry. Finally, she finishes up by presenting an historical perspective on the U.S. telecommunications industry. With the preceding in mind, the author has done an excellent job of explaining the telecommunications industry. At the end of the day, you'll find that the Telecom industry is varied and continually changing as the forces of both government and the marketplace continue to shape it.
1 of 1 people found the following review helpful:
1.0 out of 5 stars
Difficult to read and out of date.,
By
This review is from: The Telephony Book - Understanding Systems and Services (Paperback)
Difficult to read and out of date. This book does not provide enough detail to facilitate an "understanding". More of a narrative on other peoples' works, evident from the quotes and references throughout.
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Inside This Book
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First Sentence:
Newton's Telecom Dictionary defines the telephone as a truly remarkable invention that does the following things: When you lift the receiver, it signals the local system that you wish to use the worldwide phone system. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
trunk circuit boards, softswitch network, call accounting system, inbound call routing, fax library, telemanagement software, telephone system manufacturers, switchboard attendant, combination trunks, business telephone systems, party call control, telephone equipment room, automated attendant, local telephone company central office, dial tone line, foreign exchange line, fax port, attendant console, toll restriction, single line telephone, inward dial, office telephone system, riser cable, fax server, main telephone number Key Phrases - Capitalized Phrases (CAPs): (learn more)
Bell System, The Telecom Handbook, United States, Call Back Fax, New York City, Same Call Fax, Northern Telecom, Automatic Call Distribution, Basic Rate Interface, Comware Systems, Los Angeles, Southwestern Bell New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
Newton's Telecom Dictionary defines the telephone as a truly remarkable invention that does the following things: When you lift the receiver, it signals the local system that you wish to use the worldwide phone system. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
trunk circuit boards, softswitch network, call accounting system, inbound call routing, fax library, telemanagement software, telephone system manufacturers, switchboard attendant, combination trunks, business telephone systems, party call control, telephone equipment room, automated attendant, local telephone company central office, dial tone line, foreign exchange line, fax port, attendant console, toll restriction, single line telephone, inward dial, office telephone system, riser cable, fax server, main telephone number Key Phrases - Capitalized Phrases (CAPs): (learn more)
Bell System, The Telecom Handbook, United States, Call Back Fax, New York City, Same Call Fax, Northern Telecom, Automatic Call Distribution, Basic Rate Interface, Comware Systems, Los Angeles, Southwestern Bell New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
Citations (learn more)
This book cites 3
books:
4
books
cite this book:
- Project Management (Harvard Business Review Paperback Series) by Harvard Business Review on page 295
- Telephony For Computer Professionals by Jane Laino in Front Matter
- Facilities Management by Leadership Inc. on page 126
- The Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources by Jane Laino in Front Matter (1), and Front Matter (2)
- Home Workplace: A Handbook for Employees and Managers by Brendan B. Read in Front Matter, and page 44
- Designing the Best Call Center for Your Business, 2nd Edition by Brendan B. Read on page 350
- Network Tutorial by Steve Steinke in Back Matter
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