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on August 3, 2012
Over the years I've looked at several computers which were "senior friendly". In the past, they all pretty much were shells over Windows, which essentially added another layer of code that could go wrong. This computer is Linux-based, and everything is coded from the ground up for senior use.

Although my mother is not a complete technophobe, she is not comfortable with technology, and my father retired early rather than deal with computers in his business, so he would never allow one in the house. A couple years ago she bought an HP laptop and hired a woman to help her set it up and learn how to use it. SInce the woman was a senior herself, we thought this might work out ok. It has been a disaster. There were so many cautions and "don't do this" and different menus involved that she would get frustrated and eventually quit trying. Add to this trying to deal with at&t's email system and she hasn't gone near it in months. A couple weeks ago she decided to give it another go and things turned into a complete farce, until I finally figured what the consultant had done and also determined that there is an apparent fault in the keyboard.

Then my mother spotted this computer in the aarp magazine (it is marketed there under another name -- but it is the same machine-at the same price,). When it first arrived and she opened the box and saw cables and a keyboard box she felt a little intimidated and was ready to send it back, but she called the company and calmed down a bit, and then told me about it and showed me the ad. When I went online I realized it was the same machine that was getting good reviews and that nothing else out there seems to be in the same class, so I convinced her it give it a try. There is a 60 day trial period, during which she gets free "VIP" service, which normally runs about $10 a month.

On the day I was set to help her set it up, she opened the box, and, following the pictures in the manual (which runs to almost 100 large-type pages), had everything connected before we got there. While she and my wife were talking, I had it up and about 10 minutes (or less). We set her up with a new gmail account and within a few minutes she was in front of the machine.

To begin with, she was impressed with how bright the screen was (although it can be adjusted) and how easy everything was to read. When I showed her how she could navigate using the touch screen buttons down the left side she was thrilled. She was happy that she didn't have to log in (you can set it up for different users but we didn't need to) The web home page has links to pretty much the web pages she'll most need, but additional sites can be added. All the links are at least one inch buttons and logos as well as names and, of course, operate by touch. She was pleased that she doesn't need to use the mouse and only needs the keyboard when actually putting information in.

We had a minor issue with email and called the support number. They are open until 8pm eastern time and we called at 7:55. After about a two minute wait, the US based support person answered. You could tell it was end of the day, but the person talked us through the issue. Try calling any other computer company five minutes before tech support closes and see how far you get.

When you do need to make changes in settings, sometimes they take a while to propagate and you think they haven't taken effect, but they have

We walked my mother through the menu system and showed her how to shut down the computer, then had her re-start it and play a game of solitaire. I told her to practice using the touch screen (she tends to press harder than necessary but remove her finger too fast) by playing with the game, and also to practice her mouse skills (which she'll still need on some web sites) The important point we emphasized is that she can't hurt the machine or lock it up. If she gets in any trouble all she has to do is hit the "home" button at the upper left and start over. She's already spent more time with this machine than she ever did with the laptop;

And that's the important point. This review has already rambled on too long, but there are many features of the operating system that were clearly thought through for seniors and those uncomfortable with computers for whatever reason. And you can't mess it up. That, more than anything else, makes it worth while for my mother. All software, security, and system updates are sent automatically by the company, so there are no annoying popups or emails.or concerns about how to download and install.

I've seen complaints in other reviews about the cost of this computer because the physical machine could be purchased for half the price and installing outside programs is basically not possible. These completely miss the point. The simple, unbreakable OS with all the basics (email, web, skype, basic office applications, pdf reader and more) on a large bright touch screen and support that is geared toward novices and actually answers the phone are the whole point of this machine. That is what you are paying for, and, in my estimation it is well worth it.
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on October 18, 2012
One year ago, we gave my 71-year-old mother an android-tablet (which I setup first and shipped to her) as entertainment and to be able to see her family's facebook pages, e-mail, etc. As a result of 50+ years of rheumatoid arthritis (diagnosed when she was 16) a touch-screen, using a stylus, was imperative. Surprising us all (the woman never used a computer in her life, and still types invoices for a family business on an old electric typwriter) she used her little 8-inch tablet CONSTANTLY. Yes, she plays Words with Friends, Angry Birds, a few non-revenue gambling games, watches Netflix, etc.

Now, I'm fairly tech-savvy, and subscribe to the "do it without the book first" modus operandi. In less than 20 minutes, out of the box, we had the Telikin up & running, connected to wifi, facebook, e-mail, and she was able to do most basic tasks without help. Seriously... If I had given her a laptop... a MacBook, even... do you suppose that would have been the case? No. I'm in the graphics industry, and have run both Mac & PC... I have a bit of experience here.

I did have to call tech support once regarding my facebook photos not showing up in her gallery. Want to talk about good customer service? Three thumbs up (that is, if I had a third thumb). They answered fast, spoke english, were courteous, and SOLVED the problem. How about that?

A few things which clearly differed from the tablet: No Netflix. this IS a bummer, but there are a number of streaming video services which the Telikin handles just fine. Hopefully, in the future, they remedy this issue. Games: Both Angry Birds and Words with Friends must be played on the Telikin using a web-based interface (as opposed to an app) I created bookmarks to the facebook versions of both and linked to her facebook login. They had a learning-curve of about 15 minutes, and work flawlessly.

One exceptionally cool feature -- the Telikin automatically imports her facebook friends AND their photo albums (depending on their permissions restrictions) which means grandma can now see all new photos I upload to my facebook profile, and can even save them to a folder that the Telikin uses as a screen-saver. Kudos, Telikin. Grandma now has a 20 (or 18)-inch HD digital-frame... Well done.

I don't work for Telikin. I have no financial interest in blowing their horn. After spending a substantial amount of time researching tablets, realizing the iPad would be great (I own one), but was still a bit small, a bit buggy, had to be updated, etc... I think the Telikin, with it's few minor limitations, is the best choice for my mature, but still-on-the-ball mom. Hands down. I now receive coherent e-mails from my mother, and she gets to see my uploaded photos right away, without the long phone-call where I try to explain how to open an attachment. Did I forget to mention TechBuddy? Skype? Those work too... without issue. It's worth the money, especially if you live some distance from your parents... grandparents... whatever. Telikin has earned my respect & review... a rare thing, indeed.
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on December 4, 2012
This computer was just perfect for my mother. My mother knew the basics to a window based operating system and was capable with a computer but was intimidated by all of the software updates, etc. Fear that she would mess something up. She is able to get on this computer and browse the internet, send emails, share photos, etc., without the fear of having to do software updates, worrying about virus's, or just messing up her computer in general. Seriously, albeit this computer is limited in the fact that you cannot open multiple browser windows or add additional is just perfect for the person that doesn't want any responsibility for those actions. She knows it's restricted but that is perfect for her. She had a window based desktop that she rarely now turning on her computer on a daily basis and checking her email! BTW she now even has a facebook account! Also....I would guess it depends on your internet provider but her you tube video response time is great! My husband and I are contemplating getting us one!
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on October 30, 2012
Excellent product. I ordered this for my mother who simply can not understand regular computers, and everything the sales brochure said about this product was true. It did only take 5 minutes to set up, and it is beyond user-friendly. I wish my computers were as easy to use as this one. I did contact the help group once with a question, and they were very friendly and helpful. My mom is able to use this computer all by herself for accessing the internet and e-mailing. It is a bit pricey as far as computers go, but well worth it to watch my mom use it without being frustrated.
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on April 4, 2014
Telikin did not arrive with any instruction manual or startup information. However, plug it in, press power button and viola, there is a computer program that my handicapped wheelchair bound sister can operate. I am going to send for instruction manual. Would have preferred a computer with a media drive.
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on February 28, 2014
This was a gift for my husband who had not owned a computer before and has an auto immune disease. That is why we chose it; it was advertised as being simple to use. My Tech Grandson set it for him and is helping him understand and use it. It has measured up to it's advertisment.
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on July 27, 2014
In spite of having an easy to use system and a remarkable customer telephone support system beware of their flawed WiFi if you intend to connect to a network for Internet access. Our Elite Telikin for my wife is located about 60' from my home office access point at the far end of a moderate sized home on the same floor. The Internet connection was so variable and so unstable as to render the computer useless even though my laptop showed a strong signal at that point. The infinitely patient support person spent more than one hour on the phone with me and had me move the Telikin to my office at which point the Internet connection was stable but not where we wanted the Telikin. He attempted to remotely make adjustments that were not successful for our desired location and said the Telikin did not functions well on the "N" mode of my network and that I should have a local technician turn off the "N" mode. The "N" mode is the common mode today.

I had a local guru who thought that was a very bad idea and that it would degrade the network to an obsolescent system and probably make the problem worse. He put in a series of receptors with one near the Telikin and hard-wired it into the Telikin so the Telikin thinks it is on an Ethernet. It works very well but I am out over $500 and have a couple of more links in the chain of things that might make a future problem.

My wife is happy but I think Telikin has more work to do on their product.
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on January 28, 2016
BAd piece of tech, cant upgrade, is not compatible with other electronics. Avoid and just buy a regular PC.
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on January 28, 2013
Good points. Large lettered keyboard. Large print on large monitor.
Bad points. NOT for people who have used computers for a long time. Like trying to learn a foreign language. Very expensive for what you get.
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