When I ordered these from Prime Medical (via Amazon), my package was several days late. When I finally called Prime Medical, I found out that the item was on backorder, so I was frustrated no one had informed me. Of course, due to the use of this product, communication would have been expected. The customer service was great, and the lady who answered (Alice? Ashley? I don't recall her name) was very polite and sympathetic. She located one package in "a warehouse in New York". She informed me that the item would be shipped the next day, and I did receive an alert saying it had been shipped. Unfortunately, when I unboxed the package, it was the wrong one. It was a 40-ct, but the image and description says Large 40"-59" and the item I received was the Regular 40"-50" (40 ct).
Due to recent circumstances, I've gained a lot of weight, and am now slightly over 50". In order for the tabs to contact the front of the brief, it feels uncomfortable (not to mention, the tabs nearly torn off) and it feels almost like circulation is being restricted (ie numbness).
If this was any other kind of product, I would return it and ask for the right item, or a refund, but the nature of this item makes that impossible. I thought I was lucky to find a good name brand at a good price, but as it stands, I'd rather deal with the disappointing local store brand, than wait 3 times expected shipping times to get a product that is not what I ordered.
I will say thanks to the customer service of the group that shipped these. While there was a lack of communication, and a problem with shipping (which may not have been their fault) they were very helpful and polite. I just wish I had received the correct item after all the hassle. I'll likely have to throw these away due to being too small.
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