Customer Reviews

Tena Serenity Pads, Ultimate, 36-Count Packages

5 star:		(20)
4 star:		(4)
3 star:		(2)
2 star:		(2)
1 star:		(5)

 

 

i "tested" this product. i even wore one that had accidently ripped on the side. i wanted proof that they were as good as these reviews said they were--they weren't cheap, so i was wanting to make sure i had actually gotten my money's worth. the short answer is: oh, heck yeah.

i need serious protection in the daytime, and i wore these overnight too. i often lose complete control at night. with my old protection method, i'd wear pants to 'catch' fluid leakage, and i'd have to change my pants and often had to change the bed pad as well. sometimes twice. with these, i can wear my nightgown, and a few times i've felt okay enough not to use the bed pad.

anyway, yeah, they are this good.

I have been using this version of Serenity pads for a personal problem for some years. Trying to get it in stores in the quanity and version I need has been a major headache. And the prices the home delivery company HDIS claims are so low are half again or more than the store rates: unless you have a qualifying insurance coverer, which I don't. Being able to get this product through Amazon has been a lifesaver for me. And the occaisional shipping oddities the size and weight of the bags require is really a very minor thing all considered. It is the best solution for this particular difficulty and makes my quality of life much simplier.

I have gotten this product on a subcription basis for over a year at a reasonable price of $18. This month, the supplier was switched and the price tripled. In the past when I was charged this amount, I got three bags. I have contacted Amazon three times and they say the price is correct. You can buy it anywhere else much cheaper. You can even buy it cheaper on another Amazon site. The product is great but the price here has to be a mistake that no one seems interested in correcting. It even says "packages" in the advertisement. I am returning mine.

When I have an "accident" with the Ultra Plus Serenity pads which are one level lower in absorbancy, I have to change clothes from the skin out. With the Ultimate pads , I only have to change pads when I have an "accident".

I bought this product in Sept. 2008 for 18.79, now look at the price of 49.50. I contacted Amazon about this price several times and got the run around. Google this product and you can buy this from multiple places and get free shipping, plus get it for 18.99.

What obviously should have been listed as a three-pack of 36 pads each for $49.50 is a priced (AND SHIPPED) single pack of 36 pads. If this is, as Amazon claims, a change in supplier that has resulted in this HUGE increase, then Amazon NEEDS TO FIND ANOTHER SUPPLIER. Telling their customers that this is a legitimate product price increase just shows that Amazon.com is not paying attention to their customers AND their products. I hope someone at Amazon.com is looking at these recent reviews, since they don't seem to be taking their e-mails seriously about this ludicrous price increase! For people who need this product for medical problems, many of whom are on fixed incomes, these pads can still be found elsewhere for between $17 and $19 for a package of 36 pads.

For several months, I have been waiting for Amazon to correct this listing. Today I went to the local Walmart store and bought it for $10.97 with the same number of pads. I check the package carefully for the registered trade mark of "Serenity TENA Ultimate". I found it clearly on the package. Would Walmart sell a counterfeit product?

I had this on auto ship for a loved one who is ill, at a price of $15.12. Out of the blue, Amazon raised the price without prior notification to the current $42.08 auto ship price. This item is available at most online drugstores in the same size for a maximum price of $18.99. I have canceled the auto ship and have returned this last shipment. This has to be an error on Amazon's part, but the best the very polite customer service representatives could do was issue me a return label, I was told upon receipt my last charge would be refunded. Very disappointed in Amazon for having raised the price like this on an auto ship. I have discontinued several auto ships I had with Amazon, as I fear this may be a new policy with them, and I have no desire to have to be returning things all the time. Pity. It is a fine product but get it elsewhere.

I am a caregiver for my elderly parents and the subscription service for this product has been a blessing- saving me from traveling from store to store trying to find the right size of product at a reasonable price in stock for purchase. Amazon's new price is EXORBITANT. I just managed to cancel my current order with only a day to spare to avoid the unannounced price increase to current subscribers - I hope I succeeded. If this is an example of Amazon's business practices, ALL NEED TO BE VERY CAUTIOUS IN THE FUTURE USING THE SUBSCRIBE AND SAVE SERVICES. As a long time Amazon customer, I am deeply disappointed and have lost a sense of trust in Amazon's integrity.

I have found the Serenity pads most helpful, for a problem one would have thouught would have gone away at menopause...the use of pads. Now I use them for embarassing spills from my bladder, I'm not yet ready for surgery. I use them to keep me 'confident' during the daytime activities & @ night not to have a problem. Penzam