"James Tenser is our guide to the new retailing. His observations and analyses of the new retail economics are a blueprint for success. Follow them and prosper, ignore them and you are just another new economy failure." Phil Lempert, The Supermarket Guru, Los Angeles Times columnist, TODAY Show correspondent.
"Tensers Tirades is an off-the-cuff collection of witty essays about online retailing from the mind of veteran business journalist James Tenser. Each pithy, well-written vignette brings a fresh perspective on the rise, fall and future of the e-conomy, plus a thorough analysis of what it takes to succeed as a virtual store. Loaded with stats and pragmatic advice, Tensers Tirades bursts with dot-com anecdotes and reflections to help any net start-up or click-and-mortar executive build a solid business foundation." Don Peppers and Martha Rogers, Ph.D., Peppers and Rogers Group.
"Hindsight is 20/20 when you read Tensers Tirades. This book lets us chuckle over yesterdays mistakes, but learn for tomorrows successes. Tenser identified the e-retail fulfillment challenge early on: Getting the sale is easy, delivering on the promise is hard." Don Stuart, partner and co-founder, Cannondale Associates.
His present obsession grew out of a distinguished 20-year career as a business journalist, analyst and commentator covering consumer goods retailing and marketing for business publications including Brand Marketing, Supermarket News, Discount Merchandiser and VisionMonday.
Tenser is frequently quoted in national and international media and trade publications. He regularly contributes columns to magazines such as Chain Store Age, RetailTech, Executive Technology, Brand Marketing, and eRetailing World. He has made numerous television and radio appearances, and is a frequent speaker at industry trade shows and conferences, including Internet World, iGrocer, Retail Systems 2000, the International E-Commerce Congress (Germany), Grocery Manufacturers of America Internet Marketing Conference, e-Retail '99.
Although he has written thousands of published articles, this is his first book.
Tenser received his undergraduate degree from Cornell University and studied Media Ecology as a post-graduate at New York University.
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