I had the original H2O mop (steamboy mop) about 4 years ago. My mom got it for me as a gift for cleaning our house for my newborn twins. It was the most awesome thing I had for cleaning!! I was in love. Then after 3 years of use, it died :( I tried to find a replacement, but the H2O mop was no longer made. I later found out that was because they were developing the X5.
From the first infommercial, I was sold. I bought it and was so happy the day it came. I tried all the attachements out. The clothing steamer will not get much use in my house.
The jet nozzle works great for cracks and crevices, but the steam is not always consistantly strong, so you have to wait a minute for it to catch up.
The nylon and metal scrubby brushes didn't impress me at all. I did like to use the metal one for the baked on grime on my glass top stove, but otherwise, not a lot of uses.
Window attachment was way more trouble than it was worth. I did 2 windows and really had enough.
So my main use is for floor cleaning and I was OK with that. For that I would buy it any day of the week.
After 4 months of use (2-3x a week), it one day stopped working. I went through the troubleshooting and nothing worked. Called CS and they agreed that I did all I could and they would send out a replacement heat unit. FOR $13.90 SHIPPING AND PROCESSING FEE. Are you kidding me????? 4 months after using it and I have to pay for a defective item replacement on a $120 unit? She told me that the warranty stated that shipping would be extra for replacement item (later I did locate my warranty that came with it and there was no such stipulations). I paid it and the new unit came within a weeks time.
Flash forward 4 weeks, it stopped working again. Now I am storing this thing empty (which I did not do with the first one, but it recommends it in the instructions), and I run vinegar through it every other week. Nothing. I do not have hard water, so it's not a mineral buildup thing, I have done everything perfect. I am beyond upset with this purchase. I have gone from recommending this product to everyone to hazarding people from wasting their money on this POC. DO NOT BUY!!!