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2 Reviews
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
This book is worth every penny and more...,
This review is from: That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization (Paperback)
If you really want to understand the nuts and bolts of how to create customer focus in your business, this book is worth every penny. I've used it, and so have my clients. I highly recommend it.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
This covers a lot of angles - Good read,
By Eric A. Fraterman "Principal, www.CustomerFoc... (Toronto, Ontario, Canada) - See all my reviews (REAL NAME)
This review is from: That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization (Paperback)
I have been working with organization's helping them to achieve sharper customer focus for over 30 years. This book outlines a winning strategy for embedding customer focus throughout your organization. The examples, detailed explanations and tools provided are terrific! Whether you are a small business or large, implementing the strategies and approaches presented in this book will put you on the path to success. I highly recommend it!
Eric Fraterman - Customer Focus Consultant |
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That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization by Ray Miller (Paperback - January 28, 2008)
$29.95
In Stock | |
 
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