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That's So Annoying: An Etiquette Expert on the World's Most Irritating Habits and What to Do About Them Paperback – July 27, 2009


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Product Details

  • Paperback: 167 pages
  • Publisher: Skyhorse Publishing (July 27, 2009)
  • Language: English
  • ISBN-10: 1602393087
  • ISBN-13: 978-1602393080
  • Product Dimensions: 9 x 6 x 0.5 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,662,518 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

In 1983 Cynthia W. Lett developed an international meeting planning consultancy, which took her to 102 countries planning United States participation in world congresses and other international meetings for corporations and government. She used her knowledge of protocol and etiquette as protocol chief for MCI Telecommunications and director of the Lett Group. In 2005 she started and continues to run the International Society of Protocol & Etiquette Professionals, which is the only international certification provider in the industry. She taught business protocol at the George Washington University Elliott School of International Affairs for seven years. She continues to teach seminars and speaks on the subjects of business and social etiquette and international protocol. Ms. Lett lives in the Washington, DC, area with her husband and son.

More About the Author

Cynthia Lett (1957 - ) was raised in Bethesda, Maryland where she learned international and Washington, DC diplomacy by observation and participation. After earning degrees in Hotel and Restaurant Management and Public Relations from Purdue University, she earned a master's degree in legal studies from Antioch School of Law. In 1983 she developed an international meeting planning consultancy which took her to 102 countries planning United States participation in world congresses and other international meetings for corporations and government. She used her gained knowledge of protocol and etiquette as Protocol Chief for MCI Telecommunications and Director of The Lett Group. In 2005 she started and continues to run the International Society of Protocol & Etiquette Professionals which is the only international certification provider in the industry. She taught Business Protocol at The George Washington University Elliott School of International Affairs for 7 years. She continues to teach seminars and speaks on the subjects of business and social etiquette and international protocol.
Her first book was "America's 50 Best Inns" (Agora Publishing,1985) followed by "Great Inns of America" (Knapp Press,1987), both written while she was Director at Great Inns of America (Annapolis, Maryland).
In 2007 she was honored by Purdue University as a Distinguished Darden Professor.
Ms. Lett lives in the Washington, DC area with her husband and son.

Customer Reviews

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Buy it and leave it somewhere that person will see it!
Tracy Davis
There is nothing boring about this book, as it's informative as well as entertaining.
Attn: IT3 Cope, Timothy
True confession time - I hate the topic of etiquette and I hate etiquette books.
David Newman

Most Helpful Customer Reviews

7 of 7 people found the following review helpful By Cory R. Lupinacci on September 7, 2009
Format: Paperback
After hearing about the publication of the new book "That's So Annoying" by Cynthia Lett, I decided to purchase a copy. Maybe it was the enticing title; or possibly it was curiosity about whether I would agree with everyone else about specifically which behaviors would be characterized as "annoying." In other words, to some degree I was wondering if my level of irritation at all those annoying people was normal. Regardless of the motivation, I purchased the book, read the book, and had a great time in the process. However, there were a few surprises.

What was not surprising was the confirmation that I shared many of the same opinions as those described in "That's So Annoying." Of course, it was inevitable. Who does not get annoyed by the person conducting an excessively loud cell phone conversation within your personal space? The list of annoyances included unruly children, poor personal hygiene, aggressive drivers, and various rude behaviors regarding eating.

One aspect of the book that I enjoyed was to see both sides of an issue. For example, every restaurant patron can relate to the annoyances associated with rude and inattentive waiters / waitresses. However, the author also presents the other side of the coin: from the waiter's perspective, the annoyances associated with the rude and inconsiderate restaurant patron.

There were initially two aspects of "That's So Annoying" that I found a little uncomfortable. First of all, I was surprised to find some of my own behaviors described as "annoying." Is it possible that people would actually become irritated when I eat pizza with a fork and knife? Well, since I do not think that I am hurting anyone with that behavior, I will probably keep on doing it.
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5 of 5 people found the following review helpful By David Newman on October 7, 2009
Format: Paperback
True confession time - I hate the topic of etiquette and I hate etiquette books. They're preachy, academic, and not relevant to me in my day to day business...

...EXCEPT this one.

"That's So Annoying" is the ultimate guide for the rest of us - folks that live in the real world who are savvy business pros. This book is 100% aimed at YOU if your success depends on the way you speak, listen, act (and react), communicate, and behave in your day-to-day dealings of business and life. (And trust me, it DOES!)

The book's content is engaging, smart, funny, and incredibly useful and relevant to any level of professional in any industry. With well over 100 different topics, this book is a quick and easy read cover to cover AND it's also a great start-anywhere reference guide that's well-organized and even features a fun 5-point "Annoyance Rating System" to give you a sense of what's a minor infraction vs. a major gaffe.

The book's format is also engaging - full color, big photos and fun graphics throughout. Well-highlighted sidebars and tip lists make the content come to life (See p. 106 for 9 Key Complaints about your Voice mails, p. 57 for 20 Common Issues with Cubicle Mates plus 20 solutions, p. 102 for 9 Tips to Consider About Your Next Email, p. 53 for the top 10 Offenses Deemed Unacceptable by Senior Managers)

The physical book is also beautifully produced - heavy glossy paper, great design, and a solid "feel" all make this a business reference that you'll be proud to display on your shelf - but chances are greater that you'll want to keep it closer by on your desk and refer to it often.
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4 of 4 people found the following review helpful A Kid's Review on October 25, 2009
Format: Paperback
I came across "That's So Annoying" because of an interest I have on the subject of etiquette. I was very happy to see I could purchase it immediately on my Kindle. It was an easy read and quite enjoyable. It was also refreshing to see common real issues addressed - it's down to earth and realistic.

The author wrote "That's So Annoying" it in a format where a person would ask a common question and the answer would follow. I found myself reading the question and before reading the answer I wondered what I would do if I was in that situation. I still don't understand though why men don't get how much more sexier their wives would think they were if they just took out the garbage!

Reading it reminded me of my own annoyances and I didn't realize I had so many of them (laughing). This book is perfect for anyone - really. I think the earlier in life someone can read about how to go through life being a gentleman/gentlewoman, the better. Someone graduating from high school, a birthday gift, or just a fellow colleague would love this book!

They say that the generation coming up is the rudest in history (thanks to the likes of Simon Cowell). Who would have thought that how someone acts would be an asset rather than the norm?

Great Book -
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3 of 3 people found the following review helpful By K. Sean Buvala on November 2, 2010
Format: Paperback
People used to look each other in the eye. People used to go out together and actually talk to the people they are with. Now, we are texting away, treating others like accessories and generally behaving like monkeys. Thankfully, real monkeys do not have cell phones. So, without going bananas in the face of cell-phone abusers, what is the correct way to deal with these annoyances? Look in this book at page 98 for some modern advice.

In "That's So Annoying," Cynthia Lett has created a guide to remind us all to be polite and treat each other with respect. Just in time, I say. While some issues she discusses are only for the truly grumpy (such as the two-handed handshake), many other annoyances, such as what to do when your child refuses to go to bed, are treated completely realistically and with contemporary smarts.

As well, the style of the book does respect the modern reader. Each annoyance is accompanied by a real-world quote, a quick description of the issue and a brief, focused solution. While perhaps there was an Emily-Post time when long discussions of etiquette could be appreciated, today's reader needs fast and accurate advice. You will find this to be both full of helpful guidance and fun with the list of peeves rated as annoying from one to four "hair pulls" rather than stars.
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