About the Author
In 1983 Cynthia W. Lett developed an international meeting planning consultancy, which took her to 102 countries planning United States participation in world congresses and other international meetings for corporations and government. She used her knowledge of protocol and etiquette as protocol chief for MCI Telecommunications and director of the Lett Group. In 2005 she started and continues to run the International Society of Protocol & Etiquette Professionals, which is the only international certification provider in the industry. She taught business protocol at the George Washington University Elliott School of International Affairs for seven years. She continues to teach seminars and speaks on the subjects of business and social etiquette and international protocol. Ms. Lett lives in the Washington, DC, area with her husband and son.