Most helpful critical review
4 of 4 people found the following review helpful
I want to love this tool, but Gutster won't let me.
on November 21, 2013
I feel compelled to write a review of this bar, although I didn't purchase this bar from Amazon, I purchased it directly from Gutster. Let me first say that I ordered this bar with extremely high hopes after hearing about it and reading various reviews about it. Finally, I thought, a demo bar that would give a wide footprint of leverage to do demo work. I am a contractor who does various improvements inside and out.
I purchased this bar specifically for removing deck boards. I do decks all summer long and a large part of my business is removing the decking surface and replacing it with new. I will say that I used this bar for several hours on the day of its delivery popping of 2x deck boards. The 2x deck boards had a combination of stripped screws, rusted ring shank nails and anything else an older deck could be attached with. There were a couple of boards that resisted with sincerity to release themselves from the deck joists. To my ultimate surprise and dismay, the bar bent completely flat on an attempt to pop one such deck board.
I had remembered while skimming reviews that many had said that the welds had snapped on the head connection to the handle while using it, however Gutster assured me that the problem had been solved in the 2nd generation. This bar was the second generation bar. Despite my disappointment, I emailed customer service, and they asked for a photo...within one week a new bar arrived at my door and I was once again excited to use my bar with confidence that I must have just had a defective bar and that it was backed by a company that stood behind their product.
Well, winter set in and deck jobs were over for a few months, and the new gutster sat proudly in the corner of my garage awaiting the arrival of Spring and a new deck job. Just before arrival of spring, I decided to rip out a worn out engineered floor in my foyer. The previous owner had installed a mish-mosh of flooring in my house prior to my arrival and I was determined to have the same floor throughout my first floor and began the task of ripping up everything down to the subfloor. It dawned on me that the best tool for the task was my trusted 42" Dewalt demo bar and began ripping up the top engineered layer which was glued down to plywood. After hours of blood, sweat, and maybe a tear, and making little progress, it dawned on me that the best demo bar out there was sitting in my garage. I pulled it out and proceeded to jamb the teeth of the gutster into the 7-layer plywood that was glued and ring shank nailed to the floor. To my amazement, the gutster worked like nothing I've ever seen, pulling up large sections at a time in only minutes. After about an hour and a half of making great progress, I came to a transition that was glued and nailed more than the rest. I gave a pretty good push and lift and felt the same sinking feeling I felt once before as the handle of the Gutster went down to the floor, flattening down to a completely worthless handle with a chunk of metal at the end.
So why the "1-star" you may ask, believe it or not, it is not the failure of the tool. The tool itself is a 2-star tool for its failures, however the company that manufactures it is a 1-star company. Here's why... After a call and email once again to the friendly staff at Gutster, I was surprised to learn that the replacement warrantee on the Gutster is 60 days. 60 DAYS!!!! As a contractor and former firemen, I cannot believe that a company that touts their product as the leader in demo tools offers a 60 day replacement warrantee. I have purchased many tools from China made of substandard materials that offer longer replacement warrantees. As a firemen, If I called the manufacturer of the quintessential firemens tool, the halligan, and explained that after years of using it, it broke, I guarantee they would have sent another one without balking an eye.
Its only my opinion, but a tool advertised as being the best should not only be the best, but have a warrantee to back that up.