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Carl Van, President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor’s degree in Insurance. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. Mr. Van has set up 5 in-house claims training programs for various insurance companies throughout the United States, and has written over 70 articles for Claims magazine, Claims Education Magazine, Claims Advisor, Claims People magazine, The Subrogator, The National Underwriter, and California Insurance Journal. He is the author of over 75 technical and soft skill workshops being taught throughout the U.S., Canada, and the U.K. Mr. Van is the Dean of the School of Claims Performance, and has served as both board member and Regional Vice President of the Society of Insurance Trainers and Educators. He is owner and publisher of Claims Education Magazine, and board president of both the Claims Education Conference and the International Claims Executive Academy. Mr. Van is creator, presenter and producer of all claims training videos at Claims Education On Line, which include Time Management, Customer Service, Negotiations and Critical Thinking, all specific to claims professionals. He owner and publisher of Claims Professional Books On Line, and is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster, which has sold internationally throughout the United States, Canada, Newfoundland, Guam, Singapore, France, Australia, England, Chile, Ireland, and 15 other countries. Other books by Carl Van include Gaining Cooperation, The Claims Cookbook, and Attitude, Ability and the 80/20 Rule. He has been a keynote speaker at some of the most prestigious claims conferences in the U.S. and Canada. Other credits include being an arbitrator, a TASA certified expert witness for insurance Bad Faith suits, as well as a national auditor for a federal regulatory agency. www.InsuranceInstitute.com www.ClaimsEducationConference.com www.CarlVan.org www.ClaimsEducationMagazine.com www.Facebook.com/Carlvanspeaker www.ClaimsEducationOnLine.com www.Twitter.com/carlvanspeaker www.ClaimsProfessionalBooks.com www.Linkedin.com (Carl Van – Awesome Adjuster group) www.ClaimsSkillsAcademy.com www.ClaimsExecutiveAcademy.com
I was looking for information on how adjusters work as part of my interest in understanding my homeowners insurance. Read morePublished 5 months ago by MaryP
Carl was an adjuster for a period of time before he started instructing and being a keynote speaker at claims conferences. Read morePublished 15 months ago by J Mike Surratt
All adjusters investigate evaluate and settle claims. In the end a good salesman gets the claim settled. Read morePublished 16 months ago by Logan
I just started in the auto claims adjuster field, and one of my trainers recommended this book. She let me borrow it, and after a week, I decided to purchase my own copy. Read morePublished 18 months ago by tazman
It seemed it would have been a great read but it was difficult to get pass the continuous use of profanity. Read morePublished 21 months ago by LT101
This book really can be used for any customer service based business. Carl Van puts everything in perspective. Read morePublished on July 6, 2012 by wanderlust