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|Length: 2:35 Mins|
Loved this book! I found many examples of companies that figured out how to raise the bar and create occasional moments of amazement. Read morePublished 18 months ago by Boo Radley
the author has an easy writing style. It is to the point and on target. I highly recommend i this book.Published on September 14, 2013 by Frankie W.
At 16 years old I started my first job as a bottle boy at a little convenient store, there from a great leader I grasped the value of making customers feel special, as well as... Read morePublished on September 14, 2013 by Jim Serger
Great book for service estrategies that can be implemented right away.
If you want to get fresh ideas about service strategies, this book is really cool.
The book will have some helpful applications for business leaders, line managers and employees. There are useful examples of brainstorming exercises for those looking to develop a... Read morePublished on April 4, 2013 by Michael Ruckman
Customers ARE your business. No matter what industry you are in, someone is always your customer and it is your job to make sure they're happy so your business is happy. Read morePublished on January 10, 2013 by Jeffrey Hayzlett
I loved this book. It is practical and gives great examples of how companies make their service stand out. The ideas and suggestions can be used in any type of business. Read morePublished on April 13, 2012 by Fan of Paws
I would highly recommend this book for anyone in the sales and marketing industry. I just finished reading this book with my team and we all found it very practical and insightful... Read morePublished on November 16, 2011 by catarina
Really didn't like the book. It's easy to say do all these great things, it's another matter to know how to implement the strategies. Read morePublished on June 2, 2011 by Matthew