I would highly recommend this book for anyone in the sales and marketing industry.
Shep Hyken does a great job of not only explaining ways to improve customer service, but also provides doable steps to making amazing customer service a reality.
Walk the Walk This book is a clear how-to with many hands-on examples, to-do lists, anecdotes, and more.
the author has an easy writing style. It is to the point and on target. I highly recommend i this book.Published 11 months ago by Frances L. Williams
At 16 years old I started my first job as a bottle boy at a little convenient store, there from a great leader I grasped the value of making customers feel special, as well as... Read morePublished 11 months ago by Jim Serger
Great book for service estrategies that can be implemented right away.
If you want to get fresh ideas about service strategies, this book is really cool.
Customers ARE your business. No matter what industry you are in, someone is always your customer and it is your job to make sure they're happy so your business is happy. Read morePublished 19 months ago by Jeffrey Hayzlett
I loved this book. It is practical and gives great examples of how companies make their service stand out. The ideas and suggestions can be used in any type of business. Read morePublished on April 13, 2012 by Fan of Paws
I would highly recommend this book for anyone in the sales and marketing industry. I just finished reading this book with my team and we all found it very practical and insightful... Read morePublished on November 16, 2011 by catarina
When it comes to customer service, a lot of people talk about it. A lot of people even write about it. Read morePublished on May 9, 2011 by Mark Hunter