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"Practical and hands on, this book will push you to initiate the customer interactions you should have been doing all along."
--Seth Godin, Author, Poke the Box
"The true measure of Shep Hyken's success as a communicator is simple. His books always exceeds the readers' expectations. The Amazement Revolution is no exception."
--Kim Tucci, Co-Founder, The Pasta House Company
"Our family has been in the roofing business since 1929. How have we been successful for so long? All you have to do is read the first chapter of this book to know. We just do the right thing."
-- Bob Frederic, President, Frederic Roofing
"We want to be more than 'just another software vendor.' The chapter on cultivating partnerships is exactly what we do to create value and build loyalty."
--Ron Cameron, President, KnowledgeLake, Microsoft Partner of the Year
"Whether a sole practitioner or a corporate giant ,if you desire to create Amazed customers you need to read this book!"
--Bary G. Knight, President, NEXT Financial Group, Inc.
If you are reading this, then you are probably interested in customer service. Perhaps you have read my other customer service books. In this book I focused on not just giving you strategies, but on giving you real-life examples so you can see how people and/or organizations are putting these strategies into practice. There are 50 role-model companies, and you will probably recognize many of them. However, there are some that you won't. I've even included a small one-man business - an automobile mechanic who makes house calls, just because it is more convenient for his customers.
Regardless of the size of your company or organization, you will find strategies and ideas that you will implement immediately. Supporting the seven main strategies are 115 "Take-Away's." There is something here for everyone; owner, executive, employee - everyone.
It is my belief that any successful organization must have a strong customer service mindset. It starts on the inside and works its way toward the front line, and eventually the customer. That is why I preach that what is happening on the inside of the organization is being felt on the outside by the customer.
I hope you will read this book and take lots of notes. Spend time to go through the "brainstorm exercises" at the end of the book and learn how to apply these seven strategies to your company and your specific responsibility.
Thank you, and...
Always be amazing!
Shep Hyken, CSP, CPAE
|Length: 2:35 Mins|
Loved this book! I found many examples of companies that figured out how to raise the bar and create occasional moments of amazement. Read morePublished 16 months ago by Boo Radley
the author has an easy writing style. It is to the point and on target. I highly recommend i this book.Published on September 14, 2013 by Frankie W.
At 16 years old I started my first job as a bottle boy at a little convenient store, there from a great leader I grasped the value of making customers feel special, as well as... Read morePublished on September 14, 2013 by Jim Serger
Great book for service estrategies that can be implemented right away.
If you want to get fresh ideas about service strategies, this book is really cool.
The book will have some helpful applications for business leaders, line managers and employees. There are useful examples of brainstorming exercises for those looking to develop a... Read morePublished on April 4, 2013 by Michael Ruckman
Customers ARE your business. No matter what industry you are in, someone is always your customer and it is your job to make sure they're happy so your business is happy. Read morePublished on January 10, 2013 by Jeffrey Hayzlett
I loved this book. It is practical and gives great examples of how companies make their service stand out. The ideas and suggestions can be used in any type of business. Read morePublished on April 13, 2012 by Fan of Paws
I would highly recommend this book for anyone in the sales and marketing industry. I just finished reading this book with my team and we all found it very practical and insightful... Read morePublished on November 16, 2011 by catarina
Really didn't like the book. It's easy to say do all these great things, it's another matter to know how to implement the strategies. Read morePublished on June 2, 2011 by Matthew