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The Art of the Apology Paperback – May 30, 2008


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Product Details

  • Paperback: 166 pages
  • Publisher: Green Angel Media (May 30, 2008)
  • Language: English
  • ISBN-10: 0980084873
  • ISBN-13: 978-0980084870
  • Product Dimensions: 8.4 x 5.5 x 0.5 inches
  • Shipping Weight: 9.6 ounces
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,808,097 in Books (See Top 100 in Books)

Editorial Reviews

Review

"This book is a gem. Pick one up for yourself as well as for everyone you care about." ----Bob Burg, coauthor (with John David Mann) of The Go-Giver<br /><br />"This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility, and that is no small gift." ----Rabbi Harold Kushner, author, When Bad Things Happen to Good People<br /><br />Apologies hold great potential for personal growth. Through them we learn confidence, responsibility, empathy and honesty. In essence we strengthen our own character when we apologize. This book is excellent encouragement to regain strengths we may have lost or let slide over the years.---Lizzie Post, author,How Do You Work This Life Thing<BR><BR>This book is a gem. Pick one up for yourself as well as for everyone you care about.--Bob Burg, coauthor (with John David Mann) of The Go Giver<BR><BR>This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility, and that is no small gift. ----Rabbi Harold Kushner, author, When Bad Things Happen to Good People<BR><BR> -- -- --Rabbi Harold Kushner, author, When Bad Things Happen to Good People<BR><BR>

"This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility, and that is no small gift." ----Rabbi Harold Kushner, author, When Bad Things Happen to Good People

"This book is a gem. Pick one up for yourself as well as for everyone you care about." ----Bob Burg, coauthor (with John David Mann) of The Go-Giver

About the Author

Lauren Bloom is a Washington, DC attorney and the CEO of Elegant Solutions Consulting, a consulting firm dedicated to helping professionals, business and association management executives build trust with their clients, customers and members by walking the ethics talk in their daily practices.<BR>She is the author of the The Art of the Apology How to Apologize Effectively to Practically Anyone. <BR>Lauren received her undergraduate degree from Yale College and her J.D. from the Columbus School of Law, Catholic University of America. She also holds an advanced degree in Labor Law with distinction from Georgetown Law Center. Lauren is a Certified Compliance and Ethics Professional, by the Society of Corporate Compliance and Ethics in Minneapolis, MN. She serves on the Boards of Directors of the Institute of Management Consultants USA and a local community theatre troupe, and appears regularly in films and professional and community theatre productions around the greater Washington, D.C. area. Lauren resides in Springfield, Virginia.

More About the Author

Lauren Bloom is an ordained interfaith minister, attorney and award-winning author who brings a practical, compassionate and humorous approach to the serious business of personal and professional integrity.


Lauren holds a B.A. in English from Yale College and a J.D. from the Columbus School of Law, Catholic University of America, where she was valedictorian of her graduating class. She also holds an advanced degree in Labor Law with distinction from Georgetown Law Center. Most recently, Lauren graduated from The New Seminary and was ordained as an associate minister of The Interfaith Temple in New York City.


Lauren began her legal career at the U.S. Justice Department, soon moving into private practice and specializing in standard-setting, enforcement and governance for nonprofit associations. She then spent more than fourteen years as General Counsel of the American Academy of Actuaries, where her practice focused on teaching professionals how to incorporate high ethical standards and principles of good governance into their work. Lauren played a pivotal role in the development and enforcement of the U.S. actuarial profession's code of conduct and standards of qualification and practice. She also consulted with the International Actuarial Association on its project to develop the first international standards of practice for actuaries.


An internationally-recognized expert on professional ethics and governance, Lauren has appeared as a keynote speaker and on panels across North America and in Europe, and continues to publish and speak with actuarial groups nationwide. She is also a contributing columnist for TheStreet.com.


Lauren lives in Northern Virginia near Washington, D.C. She serves as a governance expert on the Boards of Directors of the Institute of Management Consultants USA and the IMC USA Foundation. For fun, Lauren also serves on the Board of a local community theatre troupe and appears regularly in films and professional and community theatre productions around the greater Washington, D.C. area.

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3 of 3 people found the following review helpful By Barbara Keddy on February 2, 2009
Format: Paperback
The Art of the Apology is an excellent guide to making an apology. Lauren Bloom gives straight forward advice about when to apologize, what to say when you do, and what you can do if you're owed an apology but not likely to get one. I found her book entertaining to read and filled with practical advice. She covers apologizing in your personal life and at work. Like Amy Vanderbilt was to etiquette, Lauren Bloom is to making an apology. There is an art to apologizing! Knowing how to do it right is a life skill.
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I recommend this book on apologies because it is methodical, makes interesting observations about apologies, and offers practical suggestions about when and how to make apologies that are more likely to be effective.

The book: (1) discusses the reasons for apologizing; (2) explains why it is advisable to think about how and when to apologize before trying to make one; (3) identifies key elements of effective apologies; (4) considers the circumstances and timing for making an effective apology; (5) explains why apologies should be tailored to the particular person or persons receiving them; (6) points out some situations when making an apology is not a good idea or extremely difficult to do; (7) highlights several common ways that apologies can go wrong or fail; (8) encourages readers to learn from their apologies; (9) describes how to accept apologies gracefully; and (10) notes reasons why making an apology does not guarantee forgiveness from the offended person.

The book is written in a very readable style, and does not require the reader to have any particular training, experience, or background to understand and follow the author's discussion, observations, and recommendations. Readers interested in more technical discussions about apologies should consider the following books, the first by a psychiatrist and the second by a philosopher: Aaron Lazare, On Apology; and Nick Smith, I Was Wrong: The Meanings of Apologies
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Format: Paperback
I enjoyed this book and believe the topic is more relevant than ever. I also read "Apology" by Simpson, which I found equally as compelling and inspirational and found on Amazon. Both books are as the reviewer states "a gem".Apology: The Importance and Power of Saying "I'm sorry"
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0 of 1 people found the following review helpful By Peter R. Hershon on May 28, 2009
Format: Paperback Verified Purchase
It is recommended for those who needs to understand how an genuine apology work and how to judge a genuine apology from a cheap apology. Once you understand it, you are able to control and prevent offender from doing hurtful behavior repeatedly to you.
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