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The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't Paperback – September 1, 2010
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From Publishers Weekly
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an out of print or unavailable edition of this title.
Copyright © American Library Association. All rights reserved --This text refers to an out of print or unavailable edition of this title.
More About the Author
Sutton was named as one of 10 "B-School All-Stars" by BusinessWeek, described as "professors who are influencing contemporary business thinking far beyond academia." Sutton is an IDEO Fellow and co-founder of the Stanford Technology Ventures Program, Center for Work, Technology and Organization, and Stanford Design Institute (the "d.school"). He has written over 100 academic and popular articles and chapters, and over 1000 blog posts. He often leads workshops and gives speeches about his books and is academic director of several Stanford executive programs including Leading for Strategic Execution and (with Huggy Rao) Customer-focused Innovation. Sutton blogs at www.bobsutton.net and tweets @work_matters.
Top Customer Reviews
For the most part, it is inevitable that we have to deal with these people face to face. This is the first book that doesn't skirt around the facts of diagnosing these people as a**holes (by there actions) and giving effective advice on how to deal with them or not be one of them.
Bob Sutton's List of The Dirty Dozen Common Everyday Actions That A**holes Use
1. Personal insults
2. Invading one's personal territory
3. Uninvited personal contact
4. Threats and intimidation, both verbal and non-verbal
5. Sarcastic jokes and teasing used as insult delivery systems
6. Withering email flames
7. Status slaps intended to humiliate their victims
8. Public shaming or status degradation rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty looks
12. Treating people as if they are invisible
The Author sites companies that have effectively instilled a "No A**hole Rule" because they have realized that the true cost of the A**hole runs deeper than the A**hole's salary (TCA or Total Cost of A**holes). It truly can diminish productivity in the office, increase employee turnover, stifle communication, and lower employee self esteem and health. The book explains how to implement a No A**hole Rule at any organization.Read more ›
As a female professional, I felt highly empowered reading this book. Dr. Sutton acknowledges the bullying and crass behavior that frequently occurs in the workplace and offers concrete ways to combat these trying individuals. I have already practiced his technique of publicly discounting bullying behavior with great success.
I found his suggestions for handling office place bullies - as both a superior and subordinate actions extremely smart and well-grounded. This book is based on sound social psychology and organizational research and does a great service to workers throughout the world.
I have dog earred many pages of the book and expect it to be a handy reference for many years to come.
One of my favorite lines in the book is: " Passion is an overrated virtue in organizational life, and indifference is an underrated virtue." While self-professed management gurus who have never had a real job like to trumpet passion in the workplace (and implicitly accept jerk-like behavior), Dr. Sutton points out that sometimes a bit of detachment goes a long way in making life bearable. This is a book about picking your battles and doing what you can to make your workplace enjoyable. It is a quick, interesting and easy read.
I really wanted to like this book. It had been highly recommended by a colleague and I'd researched the author and read some of his previously published articles before I actually purchased the book. However, that's precisely my other issue with this book-it was my experience that the author had taken a few previously published articles, and then tried to stretch them out into a book. To that end, throughout the book there were the same few corporate case-studies being used in the examples.
If you want to be reminded of how awful these types of jerks can be, go buy the book, but don't expect any relief from it.
One of the important features of the book is that it doesn't assume that everyone should be sickly sweet all the time. Professor Sutton acknowledges that at times being a jerk is a strategy. Some managers and customers call upon this "tool" at times in order to get things done. We should all be aware that this is an option that we always have at our disposal. But, it should be used with great caution.
I highly recommend this book. I read it on the plane and everyone around me asked about it... The conversation that followed was fascinating as everyone had their own story to tell that supported Professor Sutton's ideas.
Most Recent Customer Reviews
This is such a great book on the concept of bullying. I highly recommend it.Published 1 month ago by Amazon User
Great book, with great first hand stories and experiences. Helped me get through the BS at workPublished 1 month ago by KamiAzee
required reading for anyone in an office or customer service.Published 2 months ago by SpazMaster-J
Excellent stuff guys. Definitely worth your time. Only gripe? The author should definitely not narrate this book on cd. Read morePublished 3 months ago by Derek244