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The B2B Executive Playbook: The Ultimate Weapon for Achieving Sustainable, Predictable and Profitable Growth [Hardcover]

Sean Geehan
4.8 out of 5 stars  See all reviews (21 customer reviews)

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Book Description

November 29, 2011
The first book completely focused on successfully running B2B, which is very different from B2C. The fate of a B2B lies in the hands of a few individuals so what ultimately determines if a company thrives, or even survives, is how these key relationships are targeted, structured and managed. Over 30 percent of all B2B product development, marketing, and other discretionary dollars are wasted. When the realities of B2B marketplace are not integrated into a company’s SOP, it is more likely that the company is wasting money as well as the employees’ time and efforts. If the budget and plans aren’t structured for B2B specifically, they won’t move the meter. But there is good news — there is a corresponding equal amount of potential revenue, growth and prosperity. The leading B2B companies dramatically build their top and bottom lines when leaders realize that success, undeniably and unquestionably, resides with how they engage with the their customers and how that will drive their internal alignment and operations. What is it that they are doing differently than their competition and others in their industry that drive revenue growth, deliver predictable earnings, retain and grow customers and develop new offerings that customers will not only buy, but for which they will pay premiums.

Frequently Bought Together

The B2B Executive Playbook: The Ultimate Weapon for Achieving Sustainable, Predictable and Profitable Growth + The B2B Social Media Book: Become a Marketing Superstar by Generating Leads with Blogging, LinkedIn, Twitter, Facebook, Email, and More + Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships
Price for all three: $49.77

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Product Details

  • Hardcover: 192 pages
  • Publisher: Clerisy Press (November 29, 2011)
  • Language: English
  • ISBN-10: 157860446X
  • ISBN-13: 978-1578604463
  • Product Dimensions: 6.3 x 1 x 9.1 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #267,424 in Books (See Top 100 in Books)

Product Details

  • Hardcover: 192 pages
  • Publisher: Clerisy Press (November 29, 2011)
  • Language: English
  • ISBN-10: 157860446X
  • ISBN-13: 978-1578604463
  • Product Dimensions: 6.3 x 1 x 9.1 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #267,424 in Books (See Top 100 in Books)

More About the Author

I'm Sean Geehan, founder and CEO of Geehan Group - the recognized leader in connecting B2B Executives to their most strategic customers in order to maximize customer retention, sales, profits, and long-term market alignment. I'm on a mission to transform how B2B companies fundamentally operate.


In the last 5-7 years when attending conferences and summits, I recognized that there weren't many example or cases studies on how B2B companies were run. In fact, there was simply no one distinguishing B2B from B2C at all. And when B2B leaders heard about the great things Starbucks, Apple or Coke are doing, little to none of those methodologies could be applied to most companies in the B2B arena - from materials science, professional services, outsourcing services, tool and die, etc. Yet most B2B companies are appying B2C strategies and failing as a result.

I've spent more than 20 years in the areas of leadership, strategy, sales, marketing and product development, and have gained expertise on B2B leadership, executive market engagement programs and integrating innovation into the strategic planning process to drive long-term and predictable business results. I was fortunate enough to receive the prestigious Ernst & Young Entrepreneur of the Year award in 2002 and since have been inducted into the E&Y National Hall of Fame. I received my BA in Marketing/Finance and an MBA from the University of Dayton and I've attended executive programs at Columbia, Northwestern and Harvard.

Acknowledged as a leading professional services company, Geehan Group has been featured by the Wharton School of Business, Columbia Univerusty, ITSMA, American Marketing Association, CMO Council, Marketing Profs, CFO magazine and National Public Radio. Our world-class client list includes HCL, Intel, Standard Register, Patni, Harris, LexisNexis, Microsoft, Oracle, Quest Diagnostics/MedPlus, Springer, Xerox and more. Feel free to check out our Geehan Group website (www.geehangroup.com) for more information on our work.

If I weren't running Geehan Group or writing books, I'd be surfing the North Shore of Oahu, playing the guitar, spending more time with my wife and four children, and coaching my son's water polo team from my home in Dayton, Ohio.

Customer Reviews

4.8 out of 5 stars
(21)
4.8 out of 5 stars
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Sean Geehan has provided a very smart perspective on the realities of leading your B2B business. Allan McLaughlin  |  9 reviewers made a similar statement
I had a hard time putting the book down as my mind was racing with new ideas to share with my peers. Michael Caruso  |  2 reviewers made a similar statement
Most Helpful Customer Reviews
11 of 11 people found the following review helpful
5.0 out of 5 stars All Business about Business to Business October 25, 2011
Format:Kindle Edition
The insights and the guidance that the B2B Playbook offers rest on the simple, yet insightful observation that, for companies that sell to other companies, it's often the case that a handful of customers comprise the bulk of their revenues and a large share of their profits.

Losing a customer in this context can be catastrophic. Growing one can be transformative.

From this premise, the playbook explores the approaches that a B2B company can pursue in order to meaningfully engage and develop thought leadership with the critical stakeholders on the client side who ultimately decide the scope and nature of the business relationship that they will support with the organization.

This book enjoys two strengths. The author has taken great pains to discern and elaborate on the different challenges and opportunities B2B firms face, relative to their B2C brethren. The author has likewise practiced what he preaches in the playbook from having helped B2B firms develop their customer engagement strategies for a number of years. His experience allows him to ground his insights in reality and to provide a number of illuminating examples from his own practice.

Anyone who has a hand in guiding and developing their organization's approach to customer engagement in the B2B realm would benefit from reading this book and allowing the author's perspective to influence their approach for growing the business with their key accounts. The lessons learned here can serve as a competitive weapon for those who take the time to thoughtfully apply them to their own circumstances.
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6 of 6 people found the following review helpful
Format:Kindle Edition
The differences between the relationships that a company has with other businesses (B2B) and the relationships that they have with end user customers (B2C) are enormous, yet not always understood by the company's decision makers. In a B2C relationship, the end user is generally the decision maker and there are a large number of customers, making the loss of one or two insignificant and inevitable. A survey of end user satisfaction is an accurate measure of how well the company is doing in pleasing the customers.
However, in the B2B relationship the end users are not the decision makers and the numbers tend to be small, rarely getting into triple digits. The executive that decides whether or not to continue the relationship may have no hands on experience in dealing with the supplier. This means that a customer survey could indicate that everything is going very well and then the account is lost with no understanding of why it happened. Furthermore, the loss of one or two of these customers can be devastating and in extreme cases even fatal.
The key point of this book is a demonstration of how B2B differs from B2C and an explanation of some of the pitfalls of assuming that the B2B situation is just a slightly modified B2C. Knowing how to move your way through the first layers in a company so that you are directly interacting with the decision maker is key to keeping the lines of communicate open so that problems and mutual interests can be identified and dealt with quickly. Geehan describes some of the most effective ways to do this and to avoid the dangerous reliance on clairvoyance, predicting what the customers will want before they decide what it is that they want.
... Read more ›
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5 of 5 people found the following review helpful
5.0 out of 5 stars flat forehead on every page November 5, 2011
Format:Kindle Edition
After selling b to b for thirty years, I still found flat forehead pieces everywhere. I kept slapping my head and saying, "of course that's why we should be executing the play this way". Great thinking.
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6 of 7 people found the following review helpful
5.0 out of 5 stars The difference between "B2B" and "B2C" is massive October 27, 2011
Format:Kindle Edition
Sean Geehan has provided new insights into the harsh reality that B2B is a greatly different mission than B2C. While all around us want to talk about the great jobs done by Apple, P&G, Pepsi and all the other master companies, the reality is that they are marketing to consumers. Meanwhile, most of us are laboring in a world of developing products, building marketing plans, and leading salesforces that direct our products and services to COMPANIES, not individuals. Geehan has written a book that aims directly at this reality and offers insights into the differences that must be planned for in this world. Very solid book that every strategist, marketer, and sales leader should read. -- Keith Hawk, LexisNexis.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Awesome Insight and Sage Advice November 3, 2011
Format:Kindle Edition|Amazon Verified Purchase
Sean Geehan has provided a very smart perspective on the realities of leading your B2B business. Sean's step by step advice for inviting key customers to take a seat at your strategic management table is extremely insightful. The included case studies really bring to life the valuable lessons to be learned from this read. Awesome piece of work Sean!
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3 of 3 people found the following review helpful
5.0 out of 5 stars Practical and pragmatic advice for any B2B executive October 31, 2011
Format:Kindle Edition
Geehan offers solid advice to any B2B executive interested in growing revenue on a sustained basis. He articulates the difference between the growth challenges facing B2B and B2C executives and the book passes the test of "can I take action based on the advice offered by the book?" The advice that Geehan offers is both practical and pragmatic and he manages to avoid the arid bromides that one often finds in business books. Geehan's style is accessible and the case studies that he provides based on his client relationships are compelling.
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Most Recent Customer Reviews
4.0 out of 5 stars Good book
There is not many literature about B2B marketing. The author has good ideas. I hope to put them in practice and see how it goes.
Published 4 months ago by Martin
4.0 out of 5 stars Good comparison of how B2B is different from B2C
If you're a B2C marketer new to B2B marketing, or someone new to an executive/leadership role in B2B marketing this book would be a good read. Read more
Published 4 months ago by A. Dwivedi
5.0 out of 5 stars Highly recommend this book
Very good book for each marketer, especially who came to B2B from B2C business. Very simple, very professional written book for everyone who doesn't want make wrong things.
Published 5 months ago by Egor Safrygin
5.0 out of 5 stars How B2B Companies Can Leverage Their Most Powerful Asset
Most of my involvement with B2B marketing has been in ad agencies that have B2B clients. Most of the time I had a nagging feeling that our clients' marketing strategies were a... Read more
Published 10 months ago by bajoro
5.0 out of 5 stars Academically Refreshing
As an Assistant Professor of Marketing, the "B2B Executive Playbook" is a refreshing take on how to succeed in a B2B environment. Read more
Published 17 months ago by James Kelley, Ph.D.
5.0 out of 5 stars Sage guidance on navigating the B2B space
Having spent more than 20 years in the B2B space, I found Sean's perspectives to be some of the most insightful I've read to date. Read more
Published 17 months ago by Chris Eifert
4.0 out of 5 stars Easy Enough Methods for a CEO to Follow
I just read the newly published book "B2B Executive Playbook" by Sean Geehan.

The business to business space has not gotten the attention it deserves versus B2C over the... Read more
Published 17 months ago by B2BPlanner
5.0 out of 5 stars Highly Recommend B2B Executive Playbook
Sean Geehan presents a compelling business case for implementing a formal engagement strategy with your most important customers/prospects. Read more
Published 18 months ago by Mary P. Donato
4.0 out of 5 stars Driving Growth in B2B Firms? Try This Playbook
NOTE: This review was written by Laura Ramos, VP of Industry Marketing at Xerox, former Forrester Research analyst, and sole contributor to the B2B Marketing Post blog [...]. Read more
Published 18 months ago by P. Ramos
5.0 out of 5 stars A Pragmatic Must Read Business Book
As a executive whose company sells to other businesses, I found the read world ideas and supporting case studies to be extremely useful. Read more
Published 18 months ago by Michael Caruso
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