The Back of the Napkin (Expanded Edition): Solving Problems and Selling Ideas with Pictures [Hardcover]

Dan Roam (Author)

Book Description

Release date: December 31, 2009

The acclaimed bestseller about visual problem solving-now bigger and better

"There is no more powerful way to prove that we know something well than to draw a simple picture of it. And there is no more powerful way to see hidden solutions than to pick up a pen and draw out the pieces of our problem."

So writes Dan Roam in The Back of the Napkin, the international bestseller that proves that a simple drawing on a humble napkin can be more powerful than the slickest PowerPoint presentation. Drawing on twenty years of experience and the latest discoveries in vision science, Roam teaches readers how to clarify any problem or sell any idea using a simple set of tools.

He reveals that everyone is born with a talent for visual thinking, even those who swear they can't draw. And he shows how thinking with pictures can help you discover and develop new ideas, solve problems in unexpected ways, and dramatically improve your ability to share your insights.

Take Herb Kelleher and Rollin King, who figured out how to beat the traditional hub-and-spoke airlines with a bar napkin and a pen. Three dots to represent Dallas, Houston, and San Antonio. Three arrows to show direct flights. Problem solved, and the picture made it easy to sell Southwest Airlines to investors and customers.

Now with more color, bigger pictures, and additional content, this new edition does an even better job of helping you literally see the world in a new way. Join the teachers, project managers, doctors, engineers, assembly-line workers, pilots, football coaches, marine drill instructors, financial analysts, students, parents, and lawyers who have discovered the power of solving problems with pictures.

Editorial Reviews

Review

BusinessWeek's best innovation book of the year

A Fast Company best business book of the year

The (London) Times business creativity book of the year

"A must read for younger generation managers."
-BusinessWeek

"Roam shows that even the most analytical right-brainers can work better by thinking visually."
-Newsweek

"[Roam] shows you how to create simple drawings...that are simple but effective tools in breaking down complex notions and letting you share an idea across cultures and levels of expertise with aplomb."
-Fast Company

"As painful as it is for any writer to admit, a picture is worth a thousand words. That's why I learned so much from this book. With style and wit, Dan Roam has provided a smart, practical primer on the power of visual thinking."
-Daniel H. Pink, author of A Whole New Mind

"Inspiring! It teaches you a new way of thinking in a few hours-what more could you ask from a book?"
-Dan Heath, author of Made to Stick

"This book is a must read for managers and business leaders. Visual thinking frees your mind to solve problems in unique and effective ways."
-Temple Grandin, author of Thinking in Pictures

"If you observe the way people read or listen to things in the early 21st century, you realize that there aren't many of us left with a linear attention span. Visual information is much more interesting than verbal information. So if you want to make a point, do it with images, pictures or graphics...Dan Roam is the first visual consultant for the customer. And the message sticks."
-Roger Black, Media design leader, author of Websites That Work

"Simplicity. This is Dan Roam's message in The Back of the Napkin. We all dread business meetings with their mountains of documents and the endless bulleted power points. Roam cuts through all that to demonstrate how the use of simple drawings-executed while the audience watches-communicate infinitely better than those complex presentations. Is a picture truly worth a thousand words? Having told us how to communicate with pictures, Roam rounds out his message by explaining that 'We don't show insight-inspiring pictures because it saves a thousand words; we show it because it elicits the thousand words that make the greatest difference.' And that is communication that works."
-Bill Yenne, author of Guinness: The 250 Year Quest for the Perfect Pint

About the Author

As the president of Digital Roam Inc., Dan Roam has helped leaders at Microsoft, Google, Wal-Mart, the Federal Reserve, Boeing, and the U.S. Senate solve complex problems through visual thinking. Dan and his whiteboard have appeared on CNN, MSNBC, ABC News, Fox News, and NPR. He lives in San Francisco.

Visit: www.thebackofthenapkin.com --This text refers to an out of print or unavailable edition of this title.

Product Details

• Hardcover: 304 pages
• Publisher: Portfolio Hardcover; Expanded edition (December 31, 2009)
• Language: English
• ISBN-10: 1591843065
• ISBN-13: 978-1591843061
• Product Dimensions: 8.4 x 8.1 x 1.1 inches
• Shipping Weight: 1.5 pounds (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars  See all reviews (42 customer reviews)
• Amazon Best Sellers Rank: #32,246 in Books (See Top 100 in Books)

More About the Author

Dan Roam is the author of the international bestsellers "The Back of the Napkin" (Fast Company's Innovation Book of the Year, The London Time's Creativity Book of the Year, and Amazon's Top 5 business book of 2008) and "Blah Blah Blah: What To Do When Words Don't Work."

Dan is the founder of The Napkin Academy, the world's first online visual-thinking training program. www.napkinacademy.com

Dan has helped leaders at Microsoft, Boeing, eBay, Kraft, Gap, IBM, the US Navy, the United States Senate, and the White House solve complex problems with simple pictures.

Dan and his whiteboard have appeared on CNN, MSNBC, ABC, CBS, Fox, and NPR.

Dan's "American Health Care on the Back of a Napkin" was voted by Business Week as the world's best presentation of 2009.

Most Helpful Customer Reviews

117 of 119 people found the following review helpful

3.0 out of 5 stars How ironic April 3, 2010

By John Bartelt

Format:Hardcover|Amazon Verified Purchase

Like many books, "Back of the Napkin" seems to have begun with a brilliant very short concept that someone (correctly) thought would sell like hotcakes if padded out into a full-length book. The author really does present significant insights, but the irony is that they would have been best summarized literally on the back of a napkin, rather than dragging them out into full book form. So it reads like a 300-slide PowerPoint presentation advocating brevity.

The sequel, "Unfolding the Napkin" (which I also read) is better thought out, serves more as a method, and contains more visual examples - but it still rehashes pretty much the same material as the first book in order to make its point, so reading both books was redundant in my opinion.

72 of 79 people found the following review helpful

5.0 out of 5 stars 1st edition still a good deal, but this one is worth considering January 8, 2010

By Adelle Frank

Format:Hardcover|Amazon Verified Purchase

If money or portability are your primary considerations, then get a used copy of the first edition, as it communicates the central ideas in an almost identical fashion and is easier to carry around. However, if a few more dollars and a slightly-bigger book don't bother you, consider buying this new edition, as it's subtly-revised diagrams and improved explanation of key brain science concepts make it easier to understand on the first read. For more detail on the differences between this and the previous edition, read on...

Both books are hardcovers and much of the content (including, sadly, the Resources listed in the Appendix) is the same. However, there are a number of important differences between these editions:

SIZE

At 8.2 x 8 x 1.3 inches, it is bigger than the first edition, which clocked in at 7.1 x 7.1 x 1 inches. While this does allow for the pictures to be bigger and slightly easier to see, it also means a larger, oddly-shaped book to carry around. This only matters if, like me, you like to schlepp your favorite books around and carry them on the bus.

PAGES & TEXT

Includes more pages at 304 pages, rather than the previous edition's 278, making it a mere 0.2 pounds heavier. 10 of those additional 26 pages are the new "Appendix A: The Ten (and a Half) Commandments of Visual Thinking." This is a very useful set of 11 rules of thumb to keep in mind when applying Roam's visual thinking technique. Most, if not all, of these rules are mentioned elsewhere in the book, so don't let this appendix be your only reason for purchasing the newest edition. In addition, these 11 rules are summarized nicely in a slideshow elsewhere on the internet ([...]/visual_think_map/the-10-12-commandments-of-visual-thinking-the-lost-chapter-from-the-back-of-the-napkin). Nonetheless, it is helpful to have them laid out, visually, in one place. Another 8 pages are the new Foreword, which explains Roam's experience of visually attempting to sell the idea for this book to the publishers at Penguin. While interesting and a good example, it is also not a reason to buy this edition.

COLOR & PICTURES

Instead of just black text/pictures, red is now used to highlight chapter headings and subheadings, as well as help readers distinguish between parts of Roam's originally-all-black illustrations and diagrams. This is astonishingly helpful - as it is much easier to understand his diagrams at first glance. Given the table on page 66 (identical to that on page 72 in the first edition), it is no surprise that a small change in color makes it easier for our eyes to distinguish among the parts of his diagrams. In addition, he has added some additional sketches in the book to better visually explain some of his concepts. I was particularly impressed by his improvements to chapters 4 and 5 on how to look better and see sharper. Both his pictures and his text in this section have been revised to provide more clarity for potentially-confusing sections that are partially dependent on communicating a few key brain science concepts. His diagrams illustrating the 6 ways of seeing/showing are also a bit clearer than in the first edition.

OUTLINE OF BOOK CONCEPTS
For an outline of the major concepts in the book, see my blog post ([...]/blog/review-back-of-the-napkin-solving-problems-and-selling-ideas-with-pictures-expanded-edition-2009) for more details.

16 of 16 people found the following review helpful

4.0 out of 5 stars Reflective pictures or expressive pictures? April 19, 2010

By J. Michael Innes

Format:Hardcover

It must be great to be in the audience when Dan Roam gives a presentation and when you in the audience share the same kind of visual sense. On the other hand, if you do not share that sense, that way of structuring the topic under consideration, then you might well want to be beamed somewhere else.

This is a great book, extremely useful and thought provoking. The structuring of problem-solving into a six by five visual codex makes enormous sense; you can literally see the evolution of the thought processes and the development of the insights take shape through the pages. It is not the kind of book that you can dip into. There is a structure and that structure has to unfold and be assimilated by the reader before there can be any translation into action and effect. I think that there is no "quick fix" for someone who wants to animate or rejuvenate their presentations with a rapid read. The art of solving problems has to be developed through the acquisition of the skills protrayed in these pages. And that takes time and effort. And it also needs a sense of congruity between the visual sense of the author and that of the reader. Pictures can convey so much that words cannot evoke. But some pictures and representations succeed and others fail, otherwise there would be no evolution of art and expression.

Be wary of this book on face value. The editorial recommendations of the book do not necessarily reflect the content. Simply to say, as does one commentator, "So if you want to make a point, do it with images, pictures or graphics.", is true only to a point. It is not necessarily the case for all readers, all viewers and certainly not for all people who need to make a presentation. The person who gives the presentation with pictures that reflect their own representation of the topic without engaging the representation or ability of the audience will fail. The presentation must be expressive, not merely reflective.

But that aside, if after searching through this book you get a sense of affiliation with the ideas and concepts, then I have no doubt that you will gain enormously in quality of communication with your audiences. This book is a challenge that can lead to greater insight. But the dictum "caveat emptor" applies, as always. But also remember, books such as this always present the ideas as though they were tried and true. There is rarely evidence as to the efficacy of the methods in getting the message across, as against the satisfaction that an audience may gain. Roam does list references in an appendix to other works that are based on empirical evidence (for example Wainer's Graphic discovery and Tufte The Visual Display of Quantitative Information, 2nd edition, but there is nothing about his own evidence. A reading of this excellent book benefits from a parallel reading, and reality check, of Tufte's little monograph on the dangers of Powerpoint (The Cognitive Style of PowerPoint: Pitching Out Corrupts Within, Second Edition.